Fairfield Inn & Suites Opelika – Front Desk Clerk

Job Responsibilities

• Provide superior guest service by responding quickly in greeting guests and responding to their requests.
• Perform guest transactions, balance accounting reports, process reservations and credit cards, and prepare direct billings
• Verify and imprint credit cards for authorization using electronic acceptance methods
• Handle cash; make changes and balance cash drawer using proper cash handling procedures
• Accept and record vouchers, traveler’s checks, and other forms of payment
• Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests with proper I.D.
• Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property
• Promptly answer the telephone using superior telephone courtesy and professionalism when receiving or transferring calls utilizing phone equipment properly
• Maintain clean, neat and professional appearance of front desk and lobby area
• Strive to sell rooms following the phone etiquette guide
• Respond to guest concerns by assessing the situation and extending assistance to resolve the issue promptly
• Understand and abide by all company policies and procedures
• Perform any other duties as assigned by General Manager

Qualifications

• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must be able to use stairs, bend, squat, stand or walk for extended periods that may exceed 8 hours
• Ability to lift up to 30 pounds intermittently throughout the course of a normal work day

Skills & Attributes – Desired Experience

• Excellent verbal and written communication skills
• Experience in hospitality and/or customer service preferred but not required
• Excellent dependability and punctuality a must
• Positive attitude with the ability to build high performing teams

Daly Hotel Management is an equal opportunity employer that is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $10.00 – $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location