Delivery Service Advocate – Immediate Openings

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Location
Tempe, Arizona USA
Job opportunities vary by location. We update postings daily with open positions.

Hourly pay rate: Up to $15.00

Job Descriptions

The Central Operation Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.

What it’s like to work as a Central Operation Associate: 

• Coordinate rescue support between two drivers
• Interpret information from different sources to determine best course of action to drive delivery success
• Communicate with delivery partners ensuring on-time delivery
• Coordinate with Amazon Station Operators to ensure customer orders dispatch timely and accurately
• Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
• Identifies exceptions and escalates to management
• Completes intra-window reports using standard tools/process
• Candidates must be flexible to work weekends and/or evenings
• All work is executed on a computer through Amazon proprietary software and Microsoft Office
• Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriers

Job Requirements

• Strong Computer Skills
• Strong writing Skills
• Experience communicating with diverse audiences
• Ability to learn quickly in a fast-paced environment
• Candidates must be flexible to work weekends and/or evenings

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• High School diploma or equivalent
• Must be at least 18 years old

Preferred Qualifications

•   Strong computer skills using a transportation management system as well as Microsoft Office products.
• Good teamwork mentality: able to build trustworthy and supportive working relationships.
• Strong logical thinking, analytical skills, and problem solving skills.
• Five years of experience in customer support and/or distribution operations.
• Experience in transportation/dispatch industry is a plus.
• Strong computer skills using a transportation management system as well as Microsoft Office products.
• Ability to learn quickly in a fast-paced environment.