Advanced Office Clerk

Provides clerical/administrative support.

Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) for primary care, specialty and subspecialty medical care.

In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF.

Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records.
Required to compile or extract medical records data to ensure compliance with regulatory requirements.

Answers main office phone line.

Directs telephone calls to appropriate section for assistance.

Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services.

Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.

Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA.
Validates basic CHCS patient demographic information prior to booking appointment for patients.

Make required updates.

Maintains accurate and up-to-date patient schedules and logs.

Utilized CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Call patients as needed to schedule, reschedule, and/or cancel appointments.

Promotes consult/referral specialty medical care within the MTF.

Obtains updates and files medical records.

Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
Obtains updates and files medical records.

Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

Initiates and locates patient medical records.
Maintains medical records in accordance with prescribed directives.

Conducts daily pull, delivery, and retrieval of patient records.

Ensures arrival of medical records prior to appointment(s).

Prepares reports regarding record statistics as necessary.
Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.

Retires medical records in accordance with Air Force guidelines.