Vice President, Customer Success

Responsibilities Maintain customer happiness Interface with localoffshore team to oversee successful delivery of projects for assigned accounts Preserving and growing existing revenue streamsrelationships Identifying areas and grow new revenue streamsrelationships Achieving org driven growth targets across the client enterprises Establish and maintain contacts at the highest level of decision-making authority within client organizations Build relationships inside client organizations to identify opportunities Help to achieve higher levels of customer delight Responsible for all strategic planning, account management, and for the overall success of customer Manage and prioritize all opportunities to enhance client relationships and accelerate the decision-making process Work with client businessIT to complete requests for proposalsinformation in a timely, accurately in e-Zest CRM Liaison between customer stakeholders and geolocated teams of e-Zest Collaborate with the e-Zest leadership to develop a strategic and tactical plan to achieve the desired annual revenue targets Deliver or present weeklymonthly strategic and tactical insights on opportunities at client Maintain professional internal and external relationships that reflect the core values e-Zest Develop specific plans on how to develop relationships at client Lead and develop presentations providing visibility on value addition to client business by e-Zest Closing and negotiating contracts with decision makers at client end Requirements Bachelorrsquos Degree, MBA and at least 10 years of IT experience at a senior level Experience with healthcare, pharmaceutical, automotive and travel customers Excellent verbal, written, and interpersonal skills Proactive Good in team work as well as individual contributor