T-Mobile Cell Phone Repair Technician ($1,000 Sign-on Bonus, Paid Training and Apple iOS/WISE Android Certifications)

Our Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication.

You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities
Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
Engage with and assess customer device needs to deliver outstanding service
Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
Meet or exceed key performance objectives, including service and repair metrics
Manage repair inventory involving new parts, recording inventory volumes and tracking parts
Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
Requirements
1 year of experience with product service support or troubleshooting electronics
1 year of face-to-face customer service experience
Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays
Knowledge of mobile devices and operating systems
High School diploma or equivalent
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)

How We’re Different
We’re offering a $1,000 sign-on bonus
We start you with training so you can be an expert in device repair and provide a superior customer experience
We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician
We provide excellent compensation, monthly bonuses and retirement programs
Your medical benefits begin on your first day
We provide tuition reimbursement available after 6 months
We deliver exceptional paid time off

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