Surescripts, LLC: Systems Engineer

In 2001, we set out to revolutionize the prescribing process.

Today, our industry-leading solutions do much more than that: Our network supports 2 million providers, 324 million patients, and billions of transactions.

Our solutions offer actionable patient intelligence at critical points of care for better decisions—from streamlining prior authorizations to delivering comprehensive medication histories to facilitating direct messages between providers.We are at the center of the healthcare industry, serving doctors, nurses and pharmacists; health systems, independent practices and pharmacies; health plans, pharmacy benefit managers and electronic health record vendors.Our purpose is to serve the nation with the single most trusted and capable health information network, built to increase patient safety, lower costs and ensure quality care.What You’re LikeYou have a relentless desire to get stuff done.

A true champion of the collective objective, you’re energized by applying your expertise with a group of talented people to achieve something important, together.

You’re curious and passionate about new technologies and cutting-edge innovation, and you enjoy pulling together complex pieces of a puzzle to deliver a powerful and meaningful end-product.

You’re a translator between people and teams that don’t use the same lingo.

You don’t settle for short-term gratification—you’re into long-haul, incremental efforts that require endurance, patience and next-level collaboration.What We’re LikeSurescripts Network Technology and Operations (NT& O) is comprised of smartpeople who love to work towards a common goal, often delivering an innovative, industry-leading solution to the healthcare marketplace.

We pride ourselves on quality work that’s grounded in complete transparency and accountability.

When a project goes off the rails—and they do from time to time—we rally around each other to fix it and move on.

While our gratification is often the result of a months-long effort, we never tire of delivering a huge result that has an exponentially positive impact on the healthcare system—whether it’s quality, cost or patient safety.OK, But Here’s What It’s Really LikeWorking at Surescripts NT& O, your thinking cap will always be on.

You’ll be challenged to make sure that disparate, cross-functional pieces come together to create a desired result.

You might swarm around some work if you think a milestone is about to be missed.

You’ll work to quickly understand diverse technologies, and establish and maintain relationships with groups who see and talk about things differently.Job SummaryThe Systems Engineer will ensure the optimal implementation of Surescripts’ technology infrastructure.

This includes designing, developing, installing, configuring, maintaining, supporting, and optimizing IT infrastructure, including server hardware, storage solutions, virtual infrastructure, and enterprise software solutions.

The person will also analyze and resolve end user hardware and software computer problems escalated from other IT staff in a timely and accurate fashion, and provide end user training where required.ResponsibilitiesPlanning and Engineering of the organizations systems infrastructure physical, virtual, Private and PublicDatacenter facilities planning (space, power, design and inventory)Participate as needed with budget planning exercisesWork across the entire organization and collaborate as necessary to ensure systems/environments/provisioning will meet/exceed the business requirementsProactively leverage data and performance analytics to optimize systems and systems architecture to ensure SLAs are appropriately met or exceededSometimes lead efforts to identify and alleviate performance bottlenecks with core systems infrastructureWork within the Systems group to generate the necessary reports and summaries detailing utilization, capacity and performance and recommendations when necessary.Participate in and support tasks relative to capacity planning and the development of long-term strategic goals for systems and applicationsRecommends and implement policies, procedures, and technologies to ensure system security through secure system access, monitoring, control, and routine security evaluations.Define/document standard configuration as it applies across the enterprise (failover clustering, VM clustering, system configuration, OS deployment, patch management) for Private and Public infrastructureWork with Systems admin group to ensure all necessary system configuration backups are performed and systems can be recovered within its specified SLA (RTO).Role will provide major focus on repeatable Automation, Orchestration of critical infrastructureProactively mitigate, identify, troubleshoot, and resolve hardware and software problems on all systems as necessary.

Update knowledgebase as necessary to allow for Systems administrators to perform necessary recurring tasks and processes for avoiding, mitigating and resolving system related issues.Recommend and execute modifications to systems in order to improve efficiency, reliability, and performance in accordance with established Change control protocol.Conduct research on Windows & Linux-related hardware and software in support of procurement and system development efforts.Ensure systems comply with policies, standards, licensing agreements, configuration guidelines, and best-practices for maintaining regulatory compliance.Performs appropriate analysis on possible solutions including TCO/ROI to make clear recommendations to the business.Perform security audits leading to identification and mitigation of security threats to enterprise data.

Recommend and implement changes where necessary.QualificationsBasic Requirements:Strong working knowledge of Public Cloud service5 years of experience in systems engineering role3 + years working with VMware technologies (vSphere / ESXi 5.5+)3 + years working with automation and configuration management tools3 + years experience with Container technologies and Operations3 + years managing Active Directory and Group Policy Objects3 + years supporting datacenter Operations3+ years experience in DevOpsPreferred Qualifications:Demonstrated aptitude for problem solving & analytical thinkingHeavy aptitude for automation and orchestration of infrastructure and environmentsAble to handle large projects end to endKnowledge of enterprise storage and backup SolutionsExperience with Google Cloud, AWS, Public Cloud ServicesKnowledge of ServiceNow & ITIL methodologiesExperience with Log Management and metric collectionWe are currently working from home.

Offices are open to those who want to go in with health safety protocols in place.

This position will be eligible for a hybrid work schedule, where you will be able to split time between work from home and onsite work at our newly designed office.Physical and Mental RequirementsWhile performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation.

Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.Surescripts participates in E-Verify.Why Wait?

Apply NowWe’re a midsize company.

This means that you’re not just another employee ID number.

Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture.

We strive to create an environment where you feel like you belong.

Be yourself, share your ideas, and work your way.

We offer opportunities for learning, development and growth, as well as competitive compensation and benefits, plus flexible working arrangements.

Click here to learn more about our benefits and working at Surescripts.___________________A Day in the LifeSee what it’s like to work at the nation’s most trusted health information network.