ServiceNow Program Manager

Summary AllStaff Solutions is an established IT and Healthcare Services firm and we love what we do Our team strives for success and it makes our day when we are able help talented individuals find their career’s next move and our clients find qualified talent.

If you are interested in joining the AllStaff Team, please apply or submit your resume for review today Job Title ServiceNow Program Manager Duties & Responsibilities The ServiceNow Program Manager leads the operation and continuous improvement of existing ServiceNow ITSM solution for an enterprise.

Successful candidate will continue to lead the design and implementation of various new modules associated with ServiceNow across a midsized organization.

The candidate will be able to adapt to client needs, and to continuously elaborate on the enterprise ServiceNow roadmap, that delivers core capabilities and expanded features as time progresses.

The Project Manager will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow.

The candidate will have hands on development expertise in ServiceNow and manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction.

Additionally, the candidate must possess strong creative, communication, and collaboration skills.

Requirements Bachelor’s degree and 8 years in information technology with at least five years in a project management role, PMP, PMI Preferred Manage budgets, schedule, and resources Experience managing enterprise migration to ServiceNow from legacy on-premises solution Provide subject matter expertise for ServiceNow for the enterprise.

Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.

Familiarity with organizational change management including end user training Experience creating and implementing plans per project goals and objectives Demonstrates a high degree of customer service and team work Ability to manage multiple projects simultaneously Working knowledge of project management concepts as defined by PMI Knowledge of Agile/Scrum concepts Knowledge of ITIL concepts Experience working in a highly matrixed organization Desired skills PMP certified Experience with other ITSM platforms, including Remedy ServiceNow Certified Application Developer Certification ServiceNow Certified Implementation Specialist Certification ITIL v3 Foundations Certification Presentation and requirements elicitation skills Attention to Detail
– is thorough when performing work and conscientious about attending to detail.

Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.

Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.

Critical Thinking and Problem Solving
– identifies risks and problems, and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.

What we Offer Competitive pay and benefits 401k eligibility after 6 months of employment How to Apply Please submit your resume below for this opportunity and to view other positions available, visit our career’s page at http://jobs.crelate.com/portal/allstafftechnicalsolutions AllStaff Solutions is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics.

AllStaff Solutions complies with applicable state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment.

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