ServiceNow Developer

RESPONSIBILITIES:

Kforce has a client that is seeking a ServiceNow Developer in Anchorage, AK. Key Tasks:

• Develop ServiceNow portal, processes, activities, templates, checklists, and other documents
• ServiceNow Developer will define appropriate standards to be employed throughout the process
• Ensure that quality reports are produced, distributed, and utilized
• Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process
• Work across clients current ServiceNow environment to develop and build-out using requirements and direction from client and internal partners
• Assist with the production and maintenance of accurate links to Service Level Agreements, Operating Level Agreements, Underpinning Contracts, the Service Portfolio, and the corresponding maintenance procedures
• Ensure each service has an identified Service Owner and Provider
• As a ServiceNow Developer, you will record and manage all complaints and escalate, where necessary, to reach resolution
• Analyze and review Service Catalog and SLM agreements for referential integrity, and to ensure that the catalog and agreements consider the same service dependencies

ServiceNow Developer will organize and maintain the regular Service Catalog review activities with both Customers and Service Owners including:

• Coordinate and facilitate ServiceNow meetings to assess quality, requirements, value and to address any actionable gaps
• Document the Service offering in terms familiar to the users
• Ensure all stake holders sign-off on the Service offering
• Ensure the publication of new Service Offering

Job Requirements:

REQUIREMENTS:

• University degree or college diploma in the field of Computer Science, Information Technology, Business-related field, or equivalent required
• Experience performing the tasks above for a large IT organization
• Preferred ITIL v3 certification and familiarity with Technology Business Management (TBM) principles

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.