Senior Manager Email Developer

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices.

For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies.

Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC.

In 2016, the agency joined the Dentsu Aegis Network.

For more information, contact Merkle at 1-877-9-Merkle or visit 

Companies that have come to rely on Merkle’s passion and expertise to drive results including many household names such as: GEICO, Dell, Microsoft, Google, AARP, Kimberly-Clark, Under Armour, Nespresso, and American Heart Association.

We are proud of the industry position we have earned, with Advertising Age’s Agency Report 2015 rankings in the following categories:

· World’s Largest Agency Companies – Merkle ranks number 23, moving up one spot.

· Top US Agencies of All Disciplines – Merkle ranks 20, up two spots and is the largest independent agency in digital, CRM/data and search.

· World’s Largest CRM/Direct Marketing Networks – Merkle ranks 10, and is the fastest growing.

· Largest US Search Marketing Agencies – Merkle ranks 4, and is one of the fastest-growing search agencies in the country.

· Largest US Health Care Agency Networks – Merkle ranks 15, and is the third fastest-growing health agency overall.

· The largest independent agency in all three key areas for marketers: Digital, CRM/Data & Search.

Merkle is constantly evolving its value proposition and expanding its core competencies in anticipation of marketplace changes.

The company has experienced a compound annual growth rate of 25% over the past 25 years, with 2014 revenue of $382 million.

With more than 2,900 employees, the privately held corporation is headquartered in Columbia, Maryland and has offices in Boston, Bend, OR, Charlottesville, VA, Chicago, Denver, Hagerstown, MD, King of Prussia, PA, Little Rock, Minneapolis, Montvale, NJ, New York City, Philadelphia, Pittsburgh, San Francisco, Seattle, London, United Kingdom, and Shanghai and Nanjing, China.

Job Description:

Role Purpose

The Senior Manager of Email Development is focused on providing business leadership and team management of our Email Development team.

They would ensure client success by collaborating with peers in sales, strategy, and service delivery to enable robust and innovative marketing experiences.

The Senior Manager of Email Development directly manages the growth and maturity of the Email Development team.

They will be expected to possess the knowledge on and drive to collaborate on internal initiatives to better efficiencies and processes.

The ideal candidate loves the complexity and challenge of balancing the interests of clients, associates and business in the context of emerging technology.

The Senior Manager of Email Development is critical to the success of healthy teams by providing perspective and ensuring support through knowledge and resources.

Their contributions should be based on an understanding for industry best practices in these areas to ensure our offerings remain relevant and competitive.

Additionally, successful, and hands-on experience in Email Development is desired.

Key Responsibilities

Facilitating client success via project and team oversight and leadership
Coaching individuals and teams via regular one-on-ones, team meetings, and performance reviews
Communicating, contextualizing, and enforcing company policies and protocols
Navigating critical personnel conversations and business decisions to resolution
Assessing, hiring, and retaining strong technical performers that enrich the Merkle culture
Serving as point of contact for external business partnerships and recruiting/staffing organizations
Representing team capabilities, process, and case studies with sales and account teams on new business pitches and opportunities
Collaborating with other leaders on internal initiatives for process improvement
Cultivating a culture of quality of technology and early adoption

Qualifications:

4 years’ experience in Email Marketing
Proven leadership skills managing and growing technical teams
Strong technical skills including an expertise in HTML
Advanced understanding of web development tools and technologies such as CSS, Photoshop, Dreamweaver and Javascript
Superior attention to detail
Strong work ethic and an ability to function in a high pressure/high ambiguity environment
Advanced organizational, time-management and work prioritization skills
Strong bias toward action and results-oriented activities
Passion for learning new skills, expanding experience
Strong interpersonal communication skills
Flexible schedule that accommodates up to 25% travel for client, partner, or internal on-sites