Salesforce Commerce B2C Functional Lead

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We Are:
Accenture Interactive—a new breed of agency that’s all about the Experience.

For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients.

As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences.

Visit us here to learn more about what makes us the Experience Agency.

Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical.

Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions—at speed and at scale.

We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems.

By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.

Job Description:
Have you developed a reputation for your ability to strategize, analyze, design and implement important eCommerce initiatives Do clients rely on you to create and communicate the detailed technology architecture and implementation strategy for the solution If leading technical teams through the design and development of complex transactional systems sounds like a challenge you want to tackle, then we want to meet you.

The work:

• Support and transform clients’ off-line (retail, catalog and phone) offerings into effective on-line commerce channels through innovative systems and process design, systems integration, and multi-channel marketing
• Plans and performs analysis of eCommerce (Salesforce Commerce Cloud) activities and/or functions and guides the subsequent design and implementation or improvement of existing eCommerce applications
• Offers suggestions and recommendations during solution design and execution phase from a functional perspective to ensure business intent is understood by the project team
• Serves as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirements and dependencies are well understood
• Assist with business process redesign, roadmap planning, loyalty programs, and identifying touch points through multi-channel applications
• Assist clients to prepare for ongoing operations post-launch i.e.

  support preparation of staffing or change management plans

• Mentor and coach team members by sharing perspective and knowledge of eCommerce initiatives and maintaining open dialogue with colleagues and clients
• Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

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Qualifications

Here’s what you need:

• 5+ years of full lifecycle implementation experience using various SDLC methodologies
• 3+ years of experience in tactical deployment or re-launch of ecommerce applications
• Bachelor’s degree or equivalent (minimum 12 years) work experience
• Extensive experience with multiple eCommerce platforms; direct experience with Hybris, SFCC B2C/Demandware, SFCC B2B/Cloudcraze, WebSphere Commerce, or Oracle Commerce Cloud
• Knowledge of best practices in all areas of eCommerce including Business Manager, Navigation, Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, and Customer Service
• Direct experience in the tactical operations of an eCommerce website
• Ability to lead functional discussions and scoping decisions based on best practices for implementing the ecommerce application
• Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases
• Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Experience in a consulting experience with demonstrated track record of continuing responsibilities, creativity and innovation
• Excellent communication skills, both written and verbal with strong presentation skills
• Strong interpersonal, team building, organizational and motivational skills

Unless expressly indicated, this role is not open in the state of Colorado.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado.

For the state of Colorado  only , the range of starting pay for this role is  $99,900
– $207,399 and  information on benefits offered is here.

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Locations

AZ
– Phoenix,CA
– Los Angeles,CA
– Sacramento,CA
– San Diego,CA
– San Francisco,CA
– San Jose,CO
– Denver,ID
– Boise,WA
– Seattle

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority.

Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment.

Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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