Salesforce Business analyst/Administrator

Responsibilities Design, implement and support Sales Operations related business processes and system functionality working closely with the Renewals organization Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization Directly interface with Sales Operations, IT, and Sales teams to understand business problems to design and deliver solutions Be the single point of contact for the business users to raise concerns for Salesforce Utilize project management skills to take ownership, as well as to lead and manage project deliverables Perform integration design between Salesforce and other relevant applications Work with the Development Team as required to develop new functionality to support changesenhancements in Salesforce Facilitate and actively participate in all phases of the business process enablement life cycle Liaise with the offshore support teams for day to day P1-3 support and enhancements Ensure adherence to agreed internal processes and procedures Align with business partners to prioritize as well as to design and deliver solutions that enable growth and scalability Engage with the IT Project Management Office by resourcing projects, monitoring deliverables, and resolving barriers to project success.

Requirements A minimum of Five years working as a Business Analyst with proven hands-on experience developing business relationships including requirements definition, functional specification creation, testing, and root cause analysis A minimum of 5 years Salesforce Sales Cloud experience A deep understanding of the Lead to Order process A clear understanding of Quoting and Renewals methodologies Meticulous attention to detail, superb organization skills, and a strong sense of ownership Must be able to communicate well both verbally and in writing (including documentation) Demonstrated ability to function as a change agent Ability and interest in training educating users in tools, processes, and procedures The successful candidate must have and be able to demonstrate longevity in prior positions A strong analytical approach to business process design with an emphasis on cross-functional inter-dependencies Must be able to communicate well both verbally and in writing (including documentation).

Must have excellent project management skills and be able to juggle multiple tasks and assignments while being aware of workload and independently setting own priorities to meet deadlines Experience working in both Waterfall and Agile methodologies Education Bachelorrsquos Degree from an accredited college or university in Business, Management Information Systems, Computer Information Systems or equivalent IT experience Certified Salesforce Admin.