Salesforce Business Analyst : 21-05672

Primary Skills: Salesforce, Service cloud, Requirement gathering, CRM Duration: 6 Months Contract Type: W2 Only Job Description: The Salesforce Business Analyst will work with business users across multiple departments, as assigned, to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems.

The role will work with the business and technical teams and other stakeholders to ensure delivery of high-quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities.

As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services.

Responsibilities: End-to-end delivery of Salesforce Service Cloud solution, including: working with the Servicing and other business users to gather and define business requirements; translate them into user stories and process flows; working with business and technical teams on functional and technical design and implementation; demos to leadership; user acceptance testing with team; end-user deployment; adoption and training.

Support the existing Salesforce Agile process of prioritization of user stories across multiple business processes and stakeholders, incorporating this new input stream, centered on Service Perform data uploads in support of maintenance activities, campaigns, & activity tracking Support all approved 3rd party applications used on the Salesforce.com platform Minimum 3 years of experience as a Business Analyst required Minimum 3 years of experience in using and implementing Salesforce solutions Minimum 2 years of experience in a related field (financial services, sales, CRM/customer relationship management) Salesforce experience within a financial services, sales or client support operation Salesforce Administrator Certification Passion to improve the client and colleague experience Individuals who are passionate about leveraging the Salesforce platform, preference for those individuals with related Salesforce certifications; if not yet held, ability to become certified with the first months of tenure Strong analytical and problem-solving skills (identify issues, analyze root causes, structure problem assessments, develop options and recommendations) To follow up with any questions, please contact Urvashi at 408-512-2796.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you’re looking for, visit akraya.com and submit a copy of your resume.

We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliatioship.