Salesforce Administrator

Job Summary The Salesforce Administrator performs general administration of Salesforce.com products.

Provides technical support and troubleshoots application related issues.

Assists users with Salesforce issues and needs.

Monitors and responds to the Case queue of support and help requests.

Provides bookings support and bookings data validation to multiple sales, commissions and reporting teams.

Assists in ensuring bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules.

Maintains general Salesforce.com data integrity and assists internal teams with various month-end closing activities.

Job Complexity Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects.

Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users.

Creates and maintains reports and dashboards.

Provides technical support and troubleshoots application and bookings related issues.

Escalates more complex issues to senior team members.

Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs.

Provides data maintenance and data integrity reviews within Salesforce and other Sales systems.

Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules.

Supervision Operates under moderate supervision.

Qualifications EducationExperience Requires a High School DiplomaGED, with minimum 1-2 years EITHER Salesforce.com administration and sales practicesprocess experience OR relational database administration and sales practicesprocess experience.

Highly proficient in working with Microsoft Office Suite required, especially Excel.

KnowledgeSkillsAbility Basic knowledge of Salesforce tool, specifically in terms of administration and troubleshooting.

Excellent ability to provide technical support.

Working knowledge of standard sales processes and usage of Salesforce.

Light configuration (users, hierarchies, skillsconfiguration in Live Agent, field updates, etc.).

Strong Excel skills.

Understanding of, or ability to learn Salesforce data management toolsets (Data Loader, DemandTools, etc.).

Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types.

Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings.

Solid communication (written and oral), problem-solving, and time management skills.

Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis.

Ability to handle the fast pace and stress of a sales environment.

Physical Demands General office environment.

Moderate levels of stress will occur, especially during business deadlines.

Must be able to work flexible schedule to meet business needs.

No special physical demands required.

Please submit your resume for consideration.

Once submitted, feel free to contact Caitie at 646-415-8355 for additional information.

Approx.

Duration 5 months About Hired By Matrix Hired by Matrix, Inc.

founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients.

We are a full service staffing firm with experience recruiting and delivering for IT, Accounting Finance, Administrative Clerical, Clinical Scientific, and Marketing disciplines.

Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.

Equal Opportunity Employer WBENC Certified WOSB Certified CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities.

Let us find you a MatrixMatch so you can reach your career goals Connect with us on LinkedIn and see how we can impact your career Hired by Matrix Career Center httpswww.hiredbymatrix.comfind-workopen-positions httpswww.hiredbymatrix.comfind-workopen-positions