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Quality Assurance Tester

ECS Federal, LLC

This is a Contract position in Phoenix, AZ posted October 17, 2021.

Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc.

and ECS Federal, LLC.

ETS is bolstered by second-tier subcontractors Information International Associates (IIA) and Amentum.

ETS provides comprehensive enterprise and mission-embedded IT support for the $400
– $700 million Third-Party Telecommunications and Information Technology Support Services contract at Sandia National Laboratories.

ETS is currently recruiting for a variety of cleared and uncleared IT positions with on-site and remote opportunities in New Mexico and California.

ETS is seeking a Quality Assurance Tester to work in our office in Albuquerque, NM.

Mission Computing (MCS) provides services technical and administrative direction to the Configuration Control and Change Management Board (C3MB) that are investigations on hardware and software.

Data transfers are monitored for any possible vulnerabilities that need to be mitigated.

MCS provides a service to ensure quality assurance in application systems by providing solutions for service performance through the development and reporting of metric and measurement reports.

MCS also provides solutions that enhance end-user productivity and experience through the implementation of continual service improvement initiatives such as self-help, outage notification, and problem identification and resolution.

The Information Technology Services Center supports the various IT functions within the Field Intelligence Element (FIE) across Sandia for programs performed inside and outside tech areas to help people, information, and technology.

As part of the FIE Daily Operations Team, you will: Act as a liaison between the different FIE IT Work Groups, acting as front-line ticket triage and ticket dispatchers for all FIE IT service requests.

Take upon a variety of duties that are normally performed by other groups, too include but not limited to Upper Level Land (ULL) password resets, account reactivations, account briefings.

Develop test scripts from requirements documents Execute test scripts Work with developers to debug and correct defects Log defects in defect tracking tools Required Skills: Must have an ability to obtain and maintain a DOE Q level clearance.

An active DOE Q or DoD Top Secret clearance a plus.

BA/BS and Three (3) years related experience Knowledge of IT and Cyber concepts for computing systems Ability to have effective written communication skills Ability to work well in a collaborative team environment Experience using a ticketing system Desired Skills: ITIL Foundation Certification Experience using Tableau or MS PowerBI for developing reports Experience in account management and understanding services (Encryption Certificates) Familiarity with WordPress, JavaScript, SQL, HTML Knowledge of Sandia ITSM processes It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.

ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government.

We are focused on people, values and purpose.

Every day, our 3000 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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