Moneygram: Electronic Processing Spc Iii

Job SummaryTheElectronic Processing Specialist Ill will assist with managing processing riskwithin tight deadlines; ensuring all controls are followed.

This includesmonitoring and balancing multiple in clearing, settlement, and return fileswithin established deadlines thus mitigating the risk to MoneyGram and our key partners.The Electronic Processing Specialist Ill is responsible for identifying trendsand escalating any recurring problems to management; making recommendation toreduce or eliminate issues.

PrimaryResponsibilities Manages all issues impacting file productionworking with key internal and external partners until satisfactory resolution mitigatingfinancial impact to MoneyGram and our partners.

Monitors all incoming and outgoing bank filesvalidating item count and dollar value with charge.

Runs job streams for release of work in themainframe system within established deadlines.

Communicates and coordinates with internal andexternal partners to permanently resolve complex issues that impact processingand SLA.

Ensures verbal and written communication isclear and concise surrounding issue, steps taken and needed, through to resolutionto minimize risk and meet SLA’s.

Provides feedback to upper management onsupport trends and issues.

Adheres to and maintains documentedprocedures.

Reviews process for more efficient ways toperform duties keeping in mind customer satisfaction and risk toMoneyGram.

Assist with training team members.

Performs other duties as assigned.

Education High School Diploma/GED Experience 3 years of relevant experience EssentialSkills Strong analytical skills and power ofanalysis.

Excellent decision making and judgementskills.

Strong written and verbal communication skillswith various customer service levels both internal and external.

Ability to work independently and with limiteddirection.

Ability to manage multiple tasks and maintaindeadlines.

Ability to work collaboratively with keypartners.

Proficient 10 key/typing skills.

MicrosoftWord and Excel.

Banking operations knowledge preferred.

LI-NS1