Microsoft Office 365 Ambassador – Remote Position – Long Term
Experis
This is a Contract position in West Lake Hills, TX posted April 22, 2020.
JD We are looking for individuals with strong written and verbal communication skills, as well as a strong technical background, with extensive phone support experience.
The ideal candidate is a technician with a can-do attitude who is creative, someone who will go out of their way to find solutions to problems, who is a team player, collaborator, and aspires to grow within our organization.
This person will be directly interfacing with customers so they will require strong interpersonal and communications abilities and must be an analytical thinker who can resolve problems efficiently.
Overall customer-service oriented skills and attention to detail are a requirement.
Provide remote technical assistance to Office 365 customers via telephone, written correspondence, and remote desktop support sessions.
Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deploymentimplementation and readiness guidance.
Demonstrated experience in handling technically complex issues and politically sensitive situations.
Assist Office 365 customers with configuration and ongoing support of the Office 365 cloud suite of applications.
Administration and troubleshooting in the following areas o Office 365 architecture.
o DNS Records, use, and applicability for each Office 365 workload.
o Outlook, and other supported mail client configuration for Exchange Online.
Office Suite planning, deployment and management in a small business or enterprise environment (including Project, Visio installation and Office for Mac).
o Skype for Business integration, feature applicability, including PSTN.
o OneDrive for Business synchronization and profile management.
Understanding of Office 365 capabilities.
Strong understanding of Office 365 migration options per workload.
(e.g.
Exchange migration, SharePoint, Online migration).
Strong problem-solving and attention to detail abilities.
Demonstrated success at working in a team environment.
Positive attitude towards change and ability to adapt.
Ability to work in a fast-paced and dynamic environment.
Must have a high degree of customer service skills.
Experience with mobile device configuration and support a plus.
Ability to prioritize and manage time sensitive tasks.
Experis is an Equal Opportunity Employer (EOEAA)
