Managing Director, Digital Automation

Digital Automation is one of Sparkhound’s two business units focused on helping clients through their Digital Transformation journey.

As Managing Director of Digital Automation, you will combine solution delivery with an entrepreneurial mindset to build a profitable business that excels in transforming clients’ businesses through process, automation, data, and user experience.

The Managing Director sets the vision and definition for market share positioning and delivery excellence for the entire business unit and is on the forefront of identifying trends in the industry or marketplace.

Through a strong business acumen, this individual will have 4 main focuses: sales and marketing alignment, profitability, delivery excellence, and leadership.

This will be accomplished by growing a team of client and solution focused consultants who can solve business problems by living Sparkhound’s mission “To make an impact on our clients through leadership and technology”.

The successful candidate will always exhibit Sparkhound’s Core Values (One Team, Create Value, Client First, Go to People, Have Fun) and knows how to weave them into interactions with our clients, employees and community (50-70% travel required).

Sales and Marketing Alignment

• Partner with VP of Sales for Digital Automation to define the services and offerings that best fit market demand then create and execute a sales and marketing strategy
• Develop content to assist with sales strategy execution (i.e., case studies, white papers, etc.)
• Partner with VP of Sales for Digital Automation to address and continuously improve business operations including:
  • Removing/reducing barriers or bottlenecks between sales and delivery processes
  • Implementing new processes or improving existing ones to improve quality, turnaround time, and client experience
  • Monitoring and addressing of profitability impacting events
• Lead clients in strategic “big picture” discussion (e.g.

  “What are you trying to accomplish?

  vs.

  technology building/implementation)

• Work with the client, developing a Strategy & Digital Automation transformation roadmap to deliver the value-based aligning with what the client prioritizes.
• Bring our Strategy, Digital Automation, and Strategic Third-Party solution accelerators and offerings together for successful client engagement and delivery on the client’s priorities 

Profitability

• Responsible for overall P&L of the Process and Consulting Services practices
• Develop long-term growth and profitability strategy including mission, points of view, offerings, competitor analysis and pricing
• Review, update, and enforce processes aimed at increasing operational efficiency and managing profitability including
  • Review and approval of all estimates and Statements of Work (SOWs) to ensure all internal delivery criteria is met including mutual understanding of expectations, resource allocation, project management and profitability
  • Scheduling of client business owner follow-up meetings to ensure of alignment between project team and client leadership
  • Third party resource management (i.e., contractor, partner, etc.)
• Enforce project close-out procedures and serve as a member of the Project Close-Out Board to identify successes and opportunities for improvement
• Drive the practices to continuously add to “Sparkhound Intellectual Property” for Digital Automation
• Create opportunities for recurring revenue
• Support and push for cross selling between practices and business units
• Assist with identification of technology and channel partners along with the ongoing management of the relationship, go-to-market strategy and value tracking

Delivery Excellence

• Develop and enforce a standard framework for delivering consistent and high-quality solutions that provide positive business outcomes for Sparkhound’s clients
• Develop and enforce standard estimating and delivery methodologies
• Define KPIs for measuring project/solution delivery effectiveness and performance
• Ensure Practice Leaders have standardized structure and processes in place for alignment of resources with the direction of Digital Automation

Leadership (Resourcing, Maturity, Quality Delivery)

• Lead a team of 50+ consultants through two direct reports leading the Process and Consulting Services practices and hold accountable for:
  • Quality delivery in project engagements (on time, on budget, identification of upsell opportunities, etc.)
  • Identifying necessary competencies and requirements; building and implementing a plan to remove skill gaps
  • Profitability (P&L)
  • Creating practice assets such as
    • Mission (e.g.

      answer the questions “How does my practice benefit a client?”)

    • Points of View
    • Team capabilities, solution accelerators, offerings, opportunities for recurring revenue
  • Foster innovation by proposing new approaches, methods or technologies
  • Serve as a member of the company Senior Leadership Team
  • Lead, coach and mentor team members to drive an integrated business approach, provides opportunities for team members to learn and grow; work with HR to build a pipeline of candidates, contractors and partners

Other Duties

• Travels 50-70%
• Supports and lives the Sparkhound culture

Qualifications

• Minimum of 10 years of
  • Client facing consulting experience
  • Holding a position of Managing Director, Director or similar roles managing a team or teams of consultants with P&L responsibilities.

    Preferably a background in Application Development or Solution Architecture in an Enterprise setting with experience in platform technologies (i.e., Office 365, Salesforce, iPaaS, etc.)

• Experience driving the creation of digital transformation strategy roadmaps with the C Suite.
• Background running a sales team and/or setting up sales organizations.
• Experience with Agile methodologies
• Minimum of 7 years of experience managing P&L

We offer more than just “Work”:

• Competitive Pay
• Inclusive Company Culture
• Open Time Off
• Exclusive Employee Discounts
• Lighthearted Banter from Supportive Coworkers

About Us

With multiple locations throughout the United States, Sparkhound is dedicated to enabling our clients’ businesses through leadership and digital transformation.

For over 20 years, our consultants have provided experience, insights, and digital capabilities to ensure impactful business outcomes.

We are on the talent hunt for problem solvers that can collaborate and partner with our clients to plan, build and run lasting business solutions.

Sparkhound is An Equal Opportunity Employer.

We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics. 

Qualifications

Experience

Required

7 years: P&L management

10 years: Client Facing Consulting Experience

Preferred

Application Development or Solution Architecture