Manager, Field Operations – Marketing Automation

Want to change the way work…works? This is your moment.RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.Our Marketing team uses data, strategy and creativity to share that story with the world in the most effective, relevant ways possible. As part of the RingCentral Marketing team, you will help plan, coordinate, implement and oversee the ways we share RingCentral’s message with the world. You’ll use data, technology and creativity to target, communicate, measure and adjust with precision- and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here – with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.Are you passionate about how communications can drive great business outcomes? Are you interested in telling stories about how companies, teams and individuals are working differently? Do you enjoy working with executives? Do you know how to drive awareness and understanding around great products and services? If that sounds like you, come and join the RingCentral marketing communications team.As part of the RingCentral Marketing Automation team, you will help plan, coordinate, implement, and oversee the ways we share RingCentral’s message with the world. You’ll use data, technology, and creativity to target, communicate, measure, and adjust with precision- and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.You will partner with our Field Events team in our event campaign production, event tech stack, and stakeholder relationships.Responsibilities:* Manage Field Event Ops Automation team and oversee day-to-day campaign execution and initiatives.* Run event journey request calls and ensure request documentation is accurate.* Manage the Field Event ticket queue, ensuring all requests are assigned, scheduled, and executed* Establish and maintain a scalable event processes in Marketo* Recommend ways to improve data reliability, efficiency and quality.* Ensure the QA process is followed by all team members.* Enforce and communicate Service Level Agreements (SLAs) with stakeholders and your team.* Collaborate with Events and Marketing Systems colleagues on Event requirements and translate them into working systems.* Perform testing of emails, pages, and data as needed and on time.* Escalate prioritization questions quickly.* Efficiently manage resources.* Lead scrum calls with event teams.* Investigate and make data changes and corrections.Qualifications:* 5+ years experience in a B2B marketing or marketing operations role.* 3-5 years of Marketo experience, Marketo Certified Expert required.* Must be self-motivated and passionate about Marketing Automation* Understanding of database concepts, email best practices.* Familiar with MS Visio or Lucid Chart, or similar process design tools.* Engineering mindset; strong technical background.* Related experience in marketing, technology, or marketing/ad agencies.* Strong understanding of Salesforce.com and SFDC Reports.* Advanced knowledge of MS Excel including Pivot Tables, formulas, and list management tools.* Learns quickly and asks a lot of questions.* Needs to be able to prioritize work.* Works with a sense of urgency.* Proactive. Knows when to raise the flag and escalate issues early.* Detail oriented.* Must have excellent communication and collaboration skills.* Pleasant demeanor in fast paced organization.* Excellent spoken and written English as you will work with colleagues around the world.* Experience working in cross-cultural environments.* B.A. degree in business or engineering related field.Preferred:* Event Marketing experience – you have run and designed B2B enterprise events.* Bonus points for confirmed JavaScript, HTML, and CSS skills.* Experience managing a team of 2 or more people* Familiar with software development techniques and processes.What we offer:RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)* Comprehensive medical, dental, vision, disability, life and pet insurance* Flexible PTO* 401K match and ESPP* Wellness programs including virtual yoga, bootcamp, meditation classes and more* Paid parental leave* Milk Stork parental account* New parent gift boxSay hello to the future of work. And the end of the resume black hole.We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com – and we look forward to connecting soon.About RingCentralRingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.RingCentral is headquartered in Belmont, California and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.