Lead IT Analyst – Operations – Merrillville, IN (Job 190013) – Contract to Hire

Lead IT Analyst
– Operations to work onsite in Columbus OH or Merrillville IN Effective Date ASAP Experience Level Senior
– 7 years Desired Work Location Columbus, OH or Merrillville, IN Contract to Hire Yes
– IT Analyst
– 75,000 Contract Rate 56hr Anticipated Duration 6 months Anticipated Hours per Week 40 hours Certification Required ITIL a plus Travel 0-25 IT Tower IT Infrastructure
– Operations Description The IT Analyst helps manage the provision of outsourced server operations and network services (Infrastructure Services), including hardware and software asset management services for all business units.

This role works closely with the Director of IT Operations and IT Operations Managers to ensure that Infrastructure Services are provided within the scope of the Service contract as reflected by service levels, the statement of work and pertinent schedulesexhibits.

This role also works closely with their Service Provider Delivery Managers to track and monitor the overall progress of IT Operations processes and small-to-medium sized Infrastructure Services projects and work directly with customers, IT Service Delivery, IT Support Services and service providers to ensure issues are communicated and resolved in a timely fashion.

Responsibilities An IT Analyst will Work closely with IT Service Delivery, IT Support Services, and business unit professionals, project managers and other areas, and Service Providers to perform andor support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services.

Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Director of IT Operations Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for IT and business leaders, as requested Resolve or escalate issues related to operations in a timely manner Work closely with project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality) Work closely with the IT Support Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance Gather infrastructure services data on spending patterns for analysis and reporting.

Provide information on spending for company cost allocation and metric reporting.

Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting.

Review monthlyannual forecast of expenses for the IT Budget, and analyzes and report variances to budget.

Facilitate audits of processes related to Infrastructure Services.

Assist in ensuring the Service Providers are adhering to defined standards Confirm that Infrastructure Services supporting documentation is available and kept up-to-date Maintain a solid understanding of the Service Providersrsquo operational and service delivery capabilities and processes Education Requirements Bachelorrsquos Degree or equivalent work experience that provides knowledge and exposure to Required Experience 7 yearsrsquo experience in infrastructure services or infrastructure analysis, deployment and support Previous experience in managing a Data Center operations.

Desired experience in public private cloud, Pure storage and VDI environments.

Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure components, trends and best practices Knowledge of ITIL processes and metrics ITIL Certification Preferred ServiceNow experience Job Types Full-time, Contract Salary 56.00 hour