IT Support (UNIX / LINUX)- FAA (First and Second Shift)

Description SAIC has a rewarding position supporting the FAA’s Traffic Flow Management System (TFMS) sustainment effort, enhancing air travel efficiencies throughout the National Airspace (NAS).

Located at the Air Traffic Control System Command Center in Warrenton, VA, SAIC’s support team ensures the continual operation of a critical NAS component, conducts management and maintenance of TFMS operations, and provides remote assistance to end-users at dozens of FAA facilities across the country.

SAIC’s Software Systems Analyst will contribute to the FAA’s mission through performing analysis on software problem tickets, conducting research on and trend analysis of problem reporting, preparing scheduled and as-needed reports detailing current system status, and generally supporting TFMS sustainment activities at the ATCSCC.

Specific Tasking and Duties Will Include bull Using the FAA’s Automation Issue Management System (AIMS), receive, evaluate, and resolve or escalate TFMS issues as reported by end-users at operational FAA sites.

bull Perform root cause analysis of system faults, extrapolate impacts of both issues and proposed resolutions to the TFMS system, and implement said resolutions as necessary.

bull Acting as part of a multi-disciplinary team, conduct routine evaluations of TFMS Problem Reports, and contribute to proposed issue fixes.

bull Analyze recent and current system issues in order to develop and implement preventative measures to obviate the spread of such issues across the NAS.

bull Support Safety Panels, Critical Design Reviews, Workflow Management Discussions, and other collaborative events to provide tactical input regarding TFMS software operations.

bull Assure the technical adequacy of analyses and proposed resolutions developed by outside organizations, and provide continual input to the TFMS Program Office.

bull Conduct ongoing evaluations of system safety and operability, particularly during periods of increased usage perform real-time risk assessments of rapidly developing issues and propose both immediate and long-term solutions.

bull Perform tasking in a rotating shift-work environment, with entry and exit hours varying from 6AM to 10PM.

Overnight shifts are not required.

bull Engage in all tasking on-site with the understanding that minimal or no remotetelework options will be available.

bull Commit to an extended obligation.

Qualifications bull BS or BA in an analytic or programming discipline advanced knowledge in the use of a personal computer with typical business software and 3 years of experience bull Working knowledge of Linux Unix operating systems.

bull Excellent written and verbal communication skills are mandatory.

bull Ability to work on a rotating shift schedule is mandatory.

bull ship with the ability to obtain and maintain a public trust clearance required.