IT Manager

JOB TITLE: IT Manager LOCATION: Pittsfield, MA.

JOB FUNCTION / PURPOSE Responsible for all aspects of IT and Network Operations, Oversees two direct reports within the IT department.

Manages, monitors and maintains all systems and infrastructures.

Successfully crafts IT strategies to meet management initiatives and company goals.

Job Requirements: PRINCIPLE ACTIVITIES / PRIMARY RESPONSIBILITIES
· Leads IT Department o supervises daily work activities § fosters department communication § ensures the highest level of availability of all systems and infrastructures § manages all installations, configurations, maintenance, and security
· delegation of regular departmental functions and responsibilities o workflow acceleration and staff balancing to ensure timely resolutions for system issues and meeting deliverable deadlines successfully o organize and manage internal and external resources to address multiple initiatives
· staff training and education o mentor, identify and acquire training for the department that is consistent with current and upcoming deployments and network design modifications o leads by example with a professional demeanor and excellent customer service skills
· Manage and maintain all hardware, software and networks o consistently evaluates current hardware and software § maintain excellent systems documentation § implement and manage execution of new software
· craft optimal network designs for performance and security
· oversee maintenance, back-up, security, and redundancy strategies EDUCATION / EXPERIENCE & PROFESSIONAL COMPETENCIES:
• Proven working experience as a manager or director in IT
• Bachelor’s Degree in Computer Science or Engineering
• 5 years of relevant experience
• Thorough knowledge of Windows Operating Systems, application software, system management tools and VMware environments
• Experience with Windows Servers, HP and Cisco networking, and firewalls (DNS, DHCP, WiFi, VPN, SonicWall, OSI, TCP/IP)
• Experience in the administration and performance tuning of VMware ESXI 6.0, vCenter, MS SQL, MS Server, and SharePoint
• Experience with subcontract implementation and programming project management CORE COMPETENCIES:
• Communicates and acts with honesty and transparency, even in difficult situations.

Shares information appropriately.

Embraces feedback and listens openly to it, and offers feedback in a constructive and positive manner.

Steps up to conflicts, seeing them as opportunities.

Can settle disputes equitably; can find common ground and get cooperation with minimum noise.

• Customer-focused .

Is dedicated to meeting and often exceeding the expectations of customers, both internal and external.

Seeks to fully understand the needs of customers and makes decisions with those needs in mind.

Builds relationships with customers.

• Ability to decide thoughtfully using data-driven decision-making skills .

Asks the right questions, and uses data, experience and good judgment.

Able to analyze problems and suggest correct and accurate solutions in a timely manner.

• Action-oriented.

Acts with a sense of urgency, and with the end result in mind.

Prioritizes workload and projects, and eliminates roadblocks.

Uses time effectively and can juggle multiple projects.

• Builds trust and respect within the company and with outside partners.

Places a high value on collaboration.

Is easy to approach and talk to; is a good listener; relates well to all people throughout the organization; is viewed as a team player.

• Takes personal accountability for areas of responsibility .

Can be counted on to deliver results that are timely, and meet expectations for both quality and quantity.

• Developing Others .

Is good at establishing clear directions sets objectives; distributes workload appropriately; clearly and comfortably delegates; lays out work in a well-planned and organized manner and maintains two-way dialogue with others on work an results; brings out the best in people.