IT Business Consultant

Applies **_advanced_** subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Frequently contributes to the development of new ideas and methods.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Acts as an expert providing direction and guidance to process improvements and establishing policies.

Frequently represents the organization to external customers/clients.

Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

May provide mentoring and guidance to lower level employees.**_Responsibilities:_**+ High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents+ Demonstrates technical leadership, and exerts influence outside of immediate team.

Develops innovative team solutions to complex problems.

Contributes to strategic direction for teams.+ Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas (e.g.

Database Administration).+ Performs solution design.

Applies HP and 3rd party technologies and leads design of highly complex infrastructure and software solutions.+ Independently implements end
– user or enterprise infrastructure or services of significant complexity.+ Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.+ Integrates technical expertise and business understanding to create superior solutions for HP and customers.

Mentors and consults with team members and other organizations, customer and vendors on complex issues.+ Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment+ Priorities major incidents and assign tasks to Service Support and Delivery resources as required+ Act as the central communication point for major incidents+ Understand and clearly communicate the business impact of major incidents+ Develop strong working relationships with support and delivery teams, management and liaise with support areas as required**_Education and Experience Required:_**+ Typically a technical Bachelor’s degree or equivalent experience and a minimum of 10 years of related experience or a Master’s degree and a minimum of 8 years of experience.**_Knowledge and Skills:_**+ Hands on experience in developing SharePoint applications – SharePoint, Microsoft Exchange, Exchange Online+ Hands on experience with implementation, deployment, migration, and support for Exchange Online+ Understanding of Azure, Azure AD, Enterprise Mobility + Security, Intune etc+ Demonstrated knowledge of Office 365 Administration and Azure+ Strong working knowledge of ITIL processes+ Microsoft O365 Certification & Azure Certification, would be an added advantage+ Migration of and implementation solutions from a design/architecture perspective related to Office 365+ Understanding of entire Microsoft Office 365 suite product and solutions+ Building and executing PowerShell scripts#LI-POST**About HP**You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.Soare we.

We love taking on tough challenges, disrupting the status quo,and creating what’s next.

We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline.

Come to HP and thrive!