IT Applications Support Analyst II

At eXcell, we set you up for job success right from the start.

Our precision recruiting process aligns the right fit for the right people.

Our high-visibility client has transformed the enterprise software market with cloud computing.

Founded in 1999, this enterprise cloud computing company is leading customers in their transformation to become social enterprises.

Based on real-time, multitenant architecture, the company’s platform and application services give customers the tools to create a true social front office and revolutionize the way they sell, service, market, collaborate, work, and innovate.

At this time, this company is looking for an IT Applications Support Analyst to add to a growing team.

Responsibilities Perform all tasks related to day-to-day operations of several large implementations the client platform including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications Perform all tasks related to the day-to-day operations of CMS, LMS, Google Apps, and other on-demand applications Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution Maintain and demonstrate 100 compliance with all written policies and Sarbanes-Oxley user and change management controls Assist in the configuration and maintenance of sandbox environments to facilitate successful development and QA testing of new on-demand features and functionality Required Skills 2-5 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements Online platform administration experience with a minimum 1000-seat environment handling all aspects of CRM, case management, and platform maintenance Demonstrated technical aptitude for, and experience supporting, client-server andor web-based applications and SaaS PaaS solutions Excellent project management skills with the ability to juggle multiple projects tasks across various user groups Understanding of business processes and ability to translate business requirements into application functionality Must be a go-getter who thrives on working in a fast-paced environment Strong team player with service-oriented attitude and customer focus Excellent written and verbal communication BA BS Degree or equivalent work experience Desired Skills Experience in CRM or a related industry Familiarity with Change and Release Management processes Experience with enterprise integration tools such and APIs W2 only, no Corp to Corp.

We are unable to sponsor H1B visas at this time.

eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

For more information, visit www.excell.com httpwww.excell.com .