Help Desk Analyst II

Description Looking for a new opportunity?

Apply for this Help Desk Analyst II role with a growing company.

We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services.

Sometimes that involves creating knowledge articles and arranging training for other Service Desk Analysts when needed.

The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users.

This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives.

We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes.

Also, how these processes work together to provide superior support and high availability of our business.

As an Analyst, you may be asked to cover alternative shifts when needed.

What you get to do every single day
– Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues
– Provide guidance to Tier 1 support and team members
– The chosen candidate will need to facilitate user account management.

That means onboarding, change and departure processes
– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory
– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
– Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards Requirements
– You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
– Excellent problem-solving skills
– Excellent oral and written communication skills
– Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
– Ability to work independently with minimal oversight
– 3 years’ of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware
– Ability to multitask and attention to detail are critical
– Expertise in Microsoft Windows 10
– Microsoft Windows experience
– Experience in one or more programming or scripting language
– The ideal candidate has ITIL certification
– This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis.

From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities
– fast.

By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work.

Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

Download our mobile app to take your job search on the go Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S.

job openings must be authorized to work in the United States.

All applicants applying for Canadian job openings must be authorized to work in Canada.

2020 Robert Half Technology.

An Equal Opportunity Employer MFDisabilityVeterans.

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