Frontier Communications: It Business Analyst

Business Analyst, IT Job DescriptionAs Frontier’s future Business Analyst, you will gain and utilize knowledge of business practices related to the systems and software you support.

Through these learning opportunities, you will become a valued partner in business change.The Business Analyst is responsible for reviewing business processes and system integrations end-to-end to identify and to address operational, financial and technological risks and opportunities for growth.

The BA will identify initiatives to improve efficiencies.

Responsibilities will include a full range of activities from leading small to mid-size projects to assisting project managers on larger more complex projects related to operational business functions that affect internal and external customers.Candidate ProfileThis team member can play many roles from “middleman” to architect and everything in between.

The BA is a great communicator and enthuses his/her audience by creating desire and excitement around participating in the solution.

They are articulate both in verbal and written communication with expert documentation stills.

They bridge that common gap of communication between a business and IT and easily become key, trusted members of project teams and system owners.

This person is catalyst for progress, and able to fully embrace change as well as weather the storms that so often come with it.

They can comfortably address every level of the organization through positive, well thought out, recommendations.ResponsibilitiesDemonstrated fluency in business processes and process differentiationSupport and align efforts to meet customer and business needsManage customer relationships and expectations by developing a communication process to keep others up to date on project resultsStay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiencesLead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationshipsProvide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for resultsIdentify, create and facilitate process or system design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systemsand processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategiesProvide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress andresults; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilitiesCollaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA processIdentify improvement opportunities (proactive and reactive)Elicit and clearly document business and systems requirementsAssess business process and system inefficienciesIdentify ways to increase adoption and customer satisfactionAbility to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processesUnderstand and negotiate needs and expectations of multiple stakeholdersServe as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementationsAssist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriateCreate and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.Meet with teams regularly to review deliverables and deadlinesSupport system conversions, upgrades, enhancementsRequirementsMust have experience working on large scale projects as well as handling day-to-day operational requests from the businessStrong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skillsUnderstanding of Indices, fundamentals and analytical data, returns level data etc.Data analysis – Must have proficiency with Microsoft office productsTools – Must be proficient in JiraPersonal AttributesExcellent verbal and written communication skills (listening too) from talking to software engineers to senior leadershipAbility to present ideas in user-friendly language.Excellent technical architecture and technical support documentation skillsStrong interpersonal and consultative skillsStrong facilitation and consensus building skillsAbility to conduct research into emerging technologies and trends, standards, and products as requiredHigh level of professionalism, integrity and commitment to qualityAbility to effectively prioritize and execute tasks in a high-pressure environmentBeneficial AttributesPrevious experience in the telecommunications industryPrevious experience in the development, integration, and implementation of IVR, video, eCommerce, and Mobile applications.Previous experience in the development, integration, and implementation of Pega CRM componentsPrevious experience using Postman and/or SOAPUI