Executive Director, Production & Operations

R/GA’s Brand Design and Consulting team believes brands act as Operating Systems for organizations.

More than marketing, a strong brand informs business decisions, customer experience, product roadmaps, and internal culture.

We take an interdisciplinary approach that leads to rigorous brand strategies, integrated design systems (visual, verbal and behavioral) and provide dynamic playbooks to guide brand activation, application, and optimization over time—because just like an OS, a brand should be iterative and responsive – evolving over time.

The Executive Director, Production and Operations for Brand Design and Consulting (BDC) oversees the production team and is responsible for the operations of the business unit in NY.

As the head of the production team, this person defines the team structure and staffing needs for the department, and creates and effectively executes a plan for their production talent that motivates, trains, guides, and delivers excellence from the team.

As the operations lead for the business unit, the Executive Director, Production and Operations is accountable for the successful operating performance (top and bottom-line results) of all the accounts within the business unit.

This person partners with the Managing Director, Finance Director, discipline leads, and most senior clients (C-suite) on all financial, operational and governance matters, including new business pitches and marketing.

Here’s what you should know if you want to be an Executive Director, Production and Operations of Brand Design and Consulting at R/GA: On any given day you might Provide long-term stewardship of the business unit.

Avoid material financial and reputational risk as if you were running it as your own self-funded business with your name on the door Partner with the MD to achieve P&L targets, operational improvements and enable the conditions to create famous work Act as the discipline lead for the Production team, while closely partnering with the other discipline leads (e.g.

Creative, Strategy, etc.) and fostering collaboration across disciplines within the business unit Champion and nurture diversity and inclusion as a business imperative and priority Engage the team with a positive can-do attitude.

Keep a close eye on morale and actively engages in creating a successful team environment Demonstrate flexibility, calmness, consideration, openness to new ideas and intellectual curiosity Delegate tasks and responsibilities effectively, involving the right people, providing adequate onboarding, guidance and oversight Formally mentor junior members of the company, across offices and departments while managing Talent Management (Resource Management) The ideal person Has proven experience in building brands and activating big picture thinking Business focused: unrelenting focus on business outcomes, financial results and setting clear strategies and policies Experience navigating large organizations Influences and presents new ideas/concepts in a way that gains buy-in and generates support Is accountable for leading informed, constructive decision making across the business unit as it relates to all business operations Leads new business proposals and pitches Visible but approachable leader that is personable and builds a safe and inclusive culture Willingness to roll-up your sleeves and get involved in the work Bonus points You are accountable
– taking responsibility for making things happen and owning outcomes You are authentic and empathetic
– willing to be vulnerable, showing humility and self-awareness You are a change agent
– driving necessary change in a way that minimizes friction.

Guiding people through uncertainty.

Willingness to adapt You are always learning
– proactively seeking feedback.

Looking for opportunities to learn from all levels/sources You bring 15 years’ working in production and/or operations