End User Device Specialist

Location Sandy Springs, GA Description ROLERESPONSIBILITIES Produce quality and quantity of work that would generally be expected at an Specialist level.

Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, Cellular telephones, printers, Audio Visual equipment and RF scanning systems in accordance with existing End User Computing (EUC) processes.

Responsible for analyzing and solving personal computer-related problems, Cellular phones, printer problems, end device RF scanning and other peripheral equipment.

Includes contacting vendors and other teams for support when necessary.

Create and maintain standard documentation to support all EUC related processes.

Play an active role in championing and developing new EUC processes.

Install, configure and test new and re-issued personal computers under the current EUC imaging standards.

Maintain accurate information and data regarding end-user issues, new personal computer installs and the re-issue of personal computers in the appropriate tracking systems.

Participate in new business launches as requested.

Assume ownership of Service Desk support tickets and respond quickly with timely follow through to resolution.

Train users in the use of equipment and software allowing the users to become increasingly self-sufficient.

Using current practices follow migration plans to ensure PC equipment and software remains current.

Responsible for security, integrity and reliability of personal computer systems.

Maintain compliance with software licensing and inventory as prescribed by the corporate standard.

Follow policies and procedures and assist in enforcing computerelectronic communicationsvoice mail policies.

Analyze, troubleshoot, and resolve complex problems with business applications, networking, and hardware Accurately document all work in appropriate incident tracking software Act as escalation point for other team members Prioritize tasks based on service level agreement criteria or as directed and with limited supervision Participates or represents department requirements on assigned projects as directed Install, configure, and test upgraded and new computers and applications based upon organization Troubleshoot network accounts and other business application access issues until resolved Assist users in identifying hardwaresoftware needs and provide advice regarding current options, policies, and procedures Participate in team meetings and one-on-one manager technician meetings.

Participate in published HR training and development initiatives.

Participate in the published on-call rotation.

REQUIRED SKILLSEXPERIENCE 3-5 years of experience in end user device support experience in BOTH Warehouse Equipment (label printersRF equipmentvoice devicesetc) and traditional Corporate devices (desktopslaptopsmobile devicesperipherals) MUST have experience working with and providing support for End User Devices from a Warehouse Equipment perspective Label Printers (Zebra), RF equipmentscanners (Honeywell), Voice Devices (Vocollect), VMU, etc.

Ability to work in team-oriented environment with extremely strong customer service skills Ability to manage shifting priorities easily Self-motivated and directed, with keen attention to detail and the ability to follow-up in a timely fashion Excellent customer service customer focused experience.

Knowledge of ticket based support systems (iSupport, iVanti, etc.) Familiar with PC imaging software process.

Familiar with configuration of Cellular devices.

2 years of relative technical experience, or equivalent combination of education and experience W Contact rtinarijudge.com mailtortinarijudge.com?subjectEnd20User20Device20Specialist This job and many more are available through The Judge Group.

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