Call center/ Tech support/ customer service agent

Please apply directly or share resume at nitisha.goswamipyramidci.com Title: Call Center/ Customer service/ Tech support Agent Location: Tulsa OK Duration: Long term contract Job Description: Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services.

• He/ she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.

• The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Candidates must have Microsoft Office product knowledge and troubleshooting skills, to include:
• Microsoft Office 2003 – 2016
• Microsoft Outlook 2003
– 2016 Job Requirements: Possesses the ability to successfully manage and prioritize concurrent tasks, i.e., handling two or three chat sessions at one time.

• Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers.

• Positive attitude and work ethic.

• Self-motivated.

• Ability to work well alone or within a team setting.