Bilingual Technical Support

TEKsystems currently has technical support, PC Tech, Desktop Support and Help Desk opportunities available throughout the Twin Cities.

This role is a bilingual technical support role in Mounds View, MN.

Responsibilities may include the following and other duties may be assigned.

Resolves technical problems that originate by telephone in a call center/help desk environment.

Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.

May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

Provides technical support to users for either PC, server or mainframe applications and hardware.

Answers questions regarding system procedures, online transactions, systems status and downtime procedures.

Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Recommends systems modifications in order to reduce user problems.

About TEKsystems: We’re partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.