Senior Human Resources Assistant

Senior Human Resources Assistant

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

As a Human Resources (HR) Services Specialist, you will be a member of the Employee Life Cycle team in the Global Business Services HR Operational Services, responsible for delivering HR service assistance to the HR community, business managers and employees.

Reporting to the Contact Center Supervisor and is located in Cary, North Carolina. you will be a part of the Global Business Services (GBS), Employee Life Cycle Management (ELCM) HR Delivery team based in Cary, NC and handle service processes related to ELCM for assigned business units or geography. You will be responsible for providing customer service to our employees in the United States and Puerto Rico. You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated issues, and responding to questions and issues relating to their benefits, payroll, and general HR queries in a timely and efficient manner.

Your responsibilities

• Provide day to day customer service via phone from 8:30am – 5:00pm EST with prompt and professional responses to client and internal inquiries
• Provide basic information/guidance relating to Policies and procedures, Payroll, Compensation and Benefits, Performance Management, verification of employment etc via phone (helpdesk), ticketing systems or via emails as required to ABB employees
• Interface with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and ELCM teams in the US
• Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreements
• Record employee inquiries in an appropriate IT system (ticket tool)
• Provide necessary research, problem solving and resolution support for clients. Escalate more complex issues to management, as needed
• Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients
• Assists with both internal and external audits to ensure complete, timely and accurate responses to information requests
• Foster a strong customer service culture in the team to ensure a quality service is delivered
• Builds and maintains relationships by collaborating across business units and departments to foster trust, commitment, accountability and results
• Perform other related duties as required and assigned

Your background

• High School diploma minimum requirement and minimum 5 years of professional work experience
• College degree is preferred
• Fluent in English and/or Spanish
• 1 to 3 years minimum experience in resolving HR, benefits and payroll inquiries
• 1 to 2 years customer service and case management experience in a call center environment
• Optimistic, positive and proactive in approach to work
• Able to anticipate needs and is self-directed
• Capability to exercise critical thinking skills to investigate and resolve issues
• Ability to adapt to changing environment and support of multiple requests
• Good verbal and written communication skills
• SAP, Workday knowledge preferred, but not required
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB in the United States requires new employees to be fully vaccinated against COVID-19, or in specific and limited circumstances, be approved for a sincerely held religious belief or a medical/disability accommodation.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.