BronxWorks: Resource Navigator – Director – ACCESS TO BENEFITS – REMOTE

BronxWorks: Resource Navigator – Director – ACCESS TO BENEFITS – REMOTE
Posted on behalf of BronxWorks

BronxWorks helps individuals and families improve their economic and social well-being.

From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community.

In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

BronxWorks is hiring (1) Resource Navigator Director for the Access to Benefits Program.

Responsibilities:

Pinnacle leadership position for a community-based organization’s team of Resource Navigator Supervisors and Resource Navigators in support of the Resource Navigator Corps component of the Citywide COVID-19 response.

Reviews and presents excellent candidates for Resource Navigator Supervisors and Resource Navigators.

Supervises Resource Navigator Supervisors in all aspects of their work.

Ensures that all members of their community-based organization follow all scripts, policies and procedures provided through training.

Ensures compliance with training regarding handling of confidential information and periodically evaluates and provides training to Resource Navigators.

Examples of Typical Tasks:

1.

Oversees, trains, and supports the work of Resource Navigator Corps members engaged in interviews assessing resource needs and linkage to services.

2.

Coordinates with the City to ensure that Citywide mandates are met and that such mandates reflect the needs of the community the Program Director’s organizations serves.

3.

Attends all meetings with City staff where required, including meetings between other organizations conducting Test & Trace activities.

4.

Establishes schedules and check-ins for all corps members and approves means of performance evaluation.

Ensures metrics of performance are regularly and reliably transmitted to the appropriate individuals at the City.

5.

Provide a deep understanding and knowledge of local community services and resources.

6.

Identifies common needs amongst COVID-19 patients and searches for local solutions.

This could include food banks, mental health services, visiting nurses, and other community programs

helping patients in need and/or people in isolation or quarantine.

7.

Connects and collaborations with other CBOs to collect vetted resources and services and

disseminate across the Corps.

8.

Oversees routine quality assurance monitoring to ensure that data are appropriately collected and

entered into the data system; escalates any issues with City systems promptly to the appropriate City authority.

9.

Provides leadership with ongoing feedback on protocols, data collection instruments and

systems to enhance their effectiveness and efficiency in meeting quality objectives.

10.

Collaborates with the appropriate NYC H+H and other City agencies to ensure updated

resource lists are used during interviews, including information on referrals to social and health

services.

11.

Ensures the effective communication and demonstration of the System’s acknowledgment and

awareness of diverse health-related needs and concerns to patient, family members, caregivers,

staff and the community.

12.

Analyzes trends in case details, recognizes case issues, proposes solutions and appropriately

escalates to management.

13.

Protects and maintains individuals’ privacy and confidentiality.

Qualification Requirements:

• Master’s degree in social or human services or related field.

• No less than ten years of experience within a New York City community-based or social/health services organization, with at least three of those years spent in a managerial role.

• Licensing in social work, mental health counseling, or related field preferred.

• Familiarity with and experience in working with New York City’s health, social services, and or case-management systems preferred.

• Speaking more than one language fluently is a distinct advantage.

• Ability to exhibit a professional, positive attitude and work ethic

• Excellent personal skills and the ability to professionally interact with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.

• Ability to show empathy and be nonjudgmental toward distressed individuals.

• Excellent organizational and communication skills.

• Critical thinking skills and sound judgment required.

• Ability to handle confidential information with discretion and professionalism

• Strong computer proficiency required using standard office software programs, in particular Microsoft Office, and web-based applications

• Access to wireless internet and a personal mobile device required.

A headset is preferred.

• Familiarity with standard Windows laptops, which will be provided by the program.

Program laptops will serve multiple functions, including connection to Salesforce, data recording, resource list management and searching, and may include a soft phone application.

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.

• Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g.

people of color, LGBTQ+ people, immigrants, justice involved persons, etc).

• Candidates of highly impacted communities are strongly encouraged to apply.

BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.

Generous paid time off for personal, vacation, parental, and medical leave and a pension plan that is 100% employer paid.

We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law.

Learn more and apply for this vacancy here .