Administrative and Assessment Coordinator (NC)

Overview FMI’s Leadership and Organizational (LOD) consulting area is seeking an accomplished administrative professional and assessment coordinator to support the renowned leadership development programs and consulting offerings.

The ideal candidate will be a self-motivated, tech-savvy individual with high attention to detail while possessing solid skills in time management, event planning and execution, assessment administration and customer service.

The role will focus on supporting: Coordination and logistical planning leadership development programs including materials, communications, and onsite vendor coordination.

Assessment administration for programs and consulting services Administrative support for consulting services including succession management, leadership & talent development, team leadership, and more.

This full-time opportunity will be based in the downtown Raleigh office in North Carolina.

What you will be responsible for: Coordinating multiple internal projects and tasks for a diverse group of professionals, for various leadership development programs and consulting engagements, ensuring that all deadlines and criteria are met.

Administering numerous online assessments for multiple distinct clients in support of programs and consultant engagements.

Work with the Assessment Coordinator to launch, track, finalize, and distribute many assessments each month.

These assessments include: 360° feedback surveys, Myers-Briggs Type Indicator (MBTI), Hogan batteries and several others.

Planning activities for various leadership programs at venues in the US and Canada, including contacting registrants to ensure the completion of all pre-work requirements, organizing materials inventory, packing & shipping program materials, and coordinating return logistics.

Working with venue personnel on event and sleeping room reservations, meals and shuttle service for program registrants, internal staff members and subcontractor partners.

Maintaining records of receipts, and invoices for each program (including sub-contractor invoices) while working with FMI’s accounting department for accurate coding and documentation.

Editing, formatting, and proofing client-facing proposals, reports and other deliverables to provide a client-ready, polished, and professional product.

Providing timely and patient customer support for client assessment login, timely completion, and website technical issues.

Working with survey and registration platform vendors regarding issues, upgrades, as well as identifying and implementing improvements.

Partnering with FMI’s accounting group for client invoicing activities, including processing subcontractor invoices for fees and expenses with a high degree of accuracy, responsiveness, and communication.

Clarifying and meeting established deadlines for programs and projects with a high level of quality.

Providing internal and external customer service to clients and consultants with proactive updates.

Performing general office administrative duties as required, including front desk coverage, greeting clients in a professional and friendly manner, scanning, copying, printing, binding documents, and other duties as assigned.

Qualifications Bachelor’s or associate’s degree from an accredited college or university.

3 years of experience in an administrative support, customer service, tech support, event planning or similar role.

2 years of assessment administration experience preferred but not required, including setting up assessments, monitoring progress and generating reports.

Superior ability to manage multiple priorities efficiently and effectively in a fast-paced work environment.

Physical ability to lift large boxes, maneuver dollies, reach and bend to high and low cabinet locations.

Ability to learn quickly, think outside the box, go the extra mile, and thrive with minimal direction and supervision.

Excellent written and verbal communication, including listening, problem solving, interpersonal and relationship building skills.

Ability to maintain confidentiality.

Proven track record of maturity, integrity, and professionalism in a business environment, both individually and as a team player.

Superior attention to detail, including excellent proofreading, editing, and formatting skills.

History of strong dedication to high quality project outcomes and work products.

Strong proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel).

Salesforce and Deltek Maconomy (or equivalent CRM) experience is a plus.