PMS Trainer (Hotel Systems)
Best Western Hotels & Resorts (AGS)
This is a Full-time position in Phoenix, AZ posted February 4, 2022.
- -Setup virtual training with hotel contact, via phone and email. Host train-the-trainer sessions with hoteliers to train them on their new PMS system.
-Will use various training methods, including on-the-job coaching, digital training and e-learning.
-Will review, document and update training materials and manuals for AutoClerk Cloud.
-Will record audio vocals as well as, write, and edit video scripts for additional eLearning videos.
-Research and recommend new training methods.
-Provides support by applying broad understanding of computer systems products and services.
-Maintains information technology service, functionality and user satisfaction by answering questions, trouble shooting and resolving more complex problems.
-Provides support by applying broad understanding of systems products and services in order to on-board a hotel to Two-way Interface.
– Supports business operations by providing technical support and delivering reliable high-performance applications and technical services. Monitors and controls communications.
-Resolves complex issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures. Coordinates with specialists and/or users to determine requirements.
-Ensures user satisfaction by diagnosing and quickly resolving issues.
– Takes the necessary steps to recognize, research, isolate and resolve complex technical problems.
-Escalates problems, requiring additional repairs, training or follow-up to appropriate technical, professional or service personnel.
– Provides accurate documentation of issues and activity by maintaining incidents/service requests.
-Protects the Company by handling business sensitive information with appropriate confidentiality
