Housekeeping Manager- Lagoon Tower

Job Description

At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii’s best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine’s 2021 Reader’s Choice Awards.

The Housekeeping Manager is responsible for the day-to-day execution of housekeeping duties and team member support within the Housekeeping department.

They work with the Director of Housekeeping to maintain a high level of guest happiness, cleanliness and upkeep of rooms, and find opportunities that better equip the department to achieve its established business goals.

What will I be doing?

As a Housekeeping Manager you would be responsible for performing your position’s responsibilities in alignment with our Service culture and driving company success through performing the following tasks to the highest standards:
Cultivates an environment of inclusion, collaboration, and outstanding guest service for all team members to follow.
Supervises assigned Guest Room Attendants and leads their daily functions, resources, and scheduling outputs.

Conducts daily briefings, and monitors team members to ensure all operating procedures are followed.
Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels.

Performs written inspections on units as designated by management.

Reports any missing unit items, or problems of quality to management and ensures corrective action is taken.

Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations.
Assists in the organization and maintenance of linen, supply, and other department inventories.

Maintains clean and orderly back areas, guest and storage areas.
Coordinates and implements dynamic deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards.

This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
Performs other related activities as required.
What will it be like to be a Team Member…..

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and outstanding travel benefits.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
Prior Housekeeping supervisory experience.
Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
Strong digital literacy and the proficient use of related software applications such as Word, Excel, PowerPoint, & Access are required.
Ability to work a flexible schedule to include nights, weekends, and holidays.
Thorough attention to detail and dedication to the consistent delivery of quality work results.
Possesses effective written and verbal communication skills.
High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
2+ years of management or supervisory experience in Housekeeping.
Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
Strong interpersonal and leadership skills.
Demonstrates outstanding dedication to quality guest service.
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodations.