Hotel Front Night Audit

At Celeste we are currently looking for energetic fun team members to add to our team for morning, evening, and nightshifts .

Job Responsibilities:

• Organize, confirm and process guest check-ins/check-outs and provide assistance in the event of any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Answer phones in a prompt and courteous manner.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on charges.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Work under general supervision, with a high degree of initiative, resourcefulness, and creativity.
• Other duties as assigned.

Minimum Job Qualifications:

• One year front desk/guest service experience, preferred

Preferred Job Qualifications:

• Exhibit computer skills to include MS Office, Cash/Credit Card handling
• Exercise excellent communication, verbal and written, presentation, organization, time management and listening skills.
• Strong communication skills when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Problem solving, reasoning, motivating, and training abilities are often used
• Ability to work a flexible schedule including days, nights, weekends, and/or holidays

Physical Requirements:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds

Full-time Associates Are Eligible For the Following Benefits

• Competitive Compensation
• Paid Time Off

Experience:

• Front Desk: 1 year (Preferred)
• customer service: 1 year (Required)

Education:

• High school or equivalent (Preferred)

Shifts:

• overnight (Required)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location