Hotel Front Desk Agent

Join our team and receive an onboarding bonus of $600! $300 will be paid at the end of the first 30 days of employment, and an addition $300 will be paid after 90 days of employment. We are searching for the best and brightest in the customer service industry to fill our Guest Service Agent Role. Checking people in and out. It is a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest”s request with prompt courtesy. As a Front Desk Agent, you”ll have many opportunities to brighten someone”s day.As a Front Desk Agent, you will Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests.Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.Our Company It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago and Richmond, Virginia, has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company”s Most Innovative Travel Companies of 2020.We offer many great benefits that include annual increases, paid time off, sick pay, 401K, medical, dental, and vision insurance, and a referral bonus.The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate based on race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.Job Types: Full-time, Part-timePay: $11.00 – $12.00 per hourBenefits: 401(k) matching Dental insurance Disability insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Supplemental Pay: Signing bonus Work Location: One location Work Remotely: No About Hampton Inn Troy