General Manager (Las Cruces Hotels)

WORK, PLAY & ENJOY LIFE WITH HERITAGE Full-time salaried position with a range starting at 85k DOE plus benefits.

Located in Las Cruces, NM.

Working out of Hilton Garden Inn & Hotel Encanto de Las Cruces.

We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! You will work under the direction of the President, maintain the quality and the seamless guest experience at the properties.

The General Manager is a strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.

The General Manager is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Essential Duties and Functions/Responsibilities/Tasks:

• Maintain high level of positive and professional approach with employees, coworkers, and guests.
• Establish a revenue strategy that supports the Heritage brand positioning in local market; verifies that demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
• Set goals for performance that coincide with Heritage’s plans and vision.
• Drive morale positively as the accountable party to be present and visible to guests and team members.
• Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.

Requirements

• Strong knowledge of hospitality software and MS Office required.
• Excellent verbal and written communication and ability to multitask.
• Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for eight hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.
• Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience preferred.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Full Job Description provided at Interview.

Heritage Hotels & Resorts Inc.

is an Equal Opportunity Employer.