Diamond Resorts: Hotel Resort – Front Desk Night Auditor

Diamond Resortsis now seekingFront Desk Night Auditorto join our team at Cedar Breaks Lodge and Spain Brian Head, Utah.JOB SUMMARY Under supervision, the Front Desk Night Auditor is responsible for checking in and out members, owners, and guests, make room reservations, and perform front desk related functions.

ESSENTIAL JOB FUNCTIONS Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

Ensure all pending arrival information is accurate (i.E.

check rates and prepare upcoming arrival packets with necessary materials and information).

Check in/out members, owners, and guests.

Follow through on requests and/or concerns in a timely manner.

Handle and resolve complaints.

Verify guest information (i.E.

for additional keys, telephone calls, and packages.) Compute billing charges, collect payments and provide change.

Post charges as received through other debarments (i.E.

fitness center, housekeeping, logo shop, and laundry).

Answer the telephone with proper etiquette and transfer calls accordingly.

Communicate with all internal departments including PBX, housekeeping, engineering, and security.

Balance all end of day shift reports.

Verify cash and credit card transactions.

Complete nightly cash drop.

Complete night audit checklist.

Complete special projects, stocking, list items to be ordered, and daily bucket checks.

Report incidents to management/security immediately.

Completes all required Company trainings and compliance courses as assigned.

Adheres to Company standards and maintains compliance with all policies and procedures.

Performs other related duties as assigned.

REQUIRMENTS High School Diploma or equivalent.

Customer service experience preferred.

Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day.

Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.

Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers.

Plus, because we’re a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.

Diamond Resorts is an Equal Opportunity Employer