VP, Clinical Quality and Patient Safety

The Vice President of Clinical Quality and Patient Safety will report to our Chief Medical Officer and work closely with the Product, Provider Network, Pharmacy, Medical Operations, Legal, Clinical Product Strategy, and Data leadership to ensure that Ro provides the safest and highest quality care.

At Ro, our goal is to leverage technology and data to standardize and automate safety and quality.

The VP of Clinical Quality and Patient Safety will work with the Data teams (Analytics and Science) as well as the Tech Org (Product Management, Engineering, and Product Design) to design, implement, measure, and improve quality and safety protocols.

You will truly build an electronic medical record that is focused on empowering providers and pharmacists to deliver the safest and highest quality care and for patients to achieve their health goals. 

Who are you?

Thats a great question.

You are a clinician.

You’re an informaticist.

You’re an innovator.

You’re passionate about harnessing the power of technology to drive high-quality, safe, and affordable healthcare that is delightful to patients and providers.

You have incredible attention to detail and the ability to communicate clearly and creatively as you work cross-functionally.

You are a self-starter and an action-orientated problem solver.

You’re not afraid of thinking outside of the box.

You have experience being a healthcare provider and leader within the traditional healthcare setting.

You have experience leading teams, designing and articulating a vision around patient safety, improving health outcomes, and delighting patients with high-quality and affordable healthcare.

You are empathetic, enjoy design thinking and people thrive under your leadership.

You have been a Quality and Safety leader and understand that digital health requires new and creative solutions.

You look forward to making Ro the standard for excellence in quality and safety.

What Youll Do:

Promote and encourage a culture of safety throughout the company and affiliated provider network
Create and drive a culture of continuous quality improvement 
Partner with Clinical Product Strategy and Product to design and create a platform that uses technology to automate and improve clinical quality and patient safety.

Prepare the organization for heightened regulatory, compliance, and safety expectations by developing enhanced quality and safety programs and initiatives
Oversee the development, data collection, and reporting of uniform and integrated measurement systems that support the quality assurance and performance improvement programs
Create organizational outcomes using external benchmarks, evidence-based knowledge, and industry best practice as a reference but adapted to fit the needs of Ro
Facilitate alignment between improvement initiatives and the organization’s strategic plan; directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of patient services.

Participate in nursing and physician peer review processes and chart reviews
Continue to grow the Quality and Safety team to support the growth of clinical services, capabilities, and patients on the platform

What Youll Bring to the Team:

MD or DO degree or equivalent
Board-certified or board eligible, 15+ years of work experience with 5+ years in Clinical Quality and Patient Safety, 10+ years of direct people management, and 5+ years in direct patient care
Quality/Risk leadership experience with a hospital setting required; experience in non-traditional or telemedicine preferred
Strong experience identifying, implementing, monitoring, and reporting health outcomes and quality initiatives
Experience in compliance and risk management is strongly preferred
Knowledge of system process analysis, quality/process improvement techniques, design, and integration, at a level of complexity associated with integrating processes across multiple departments of an organization
Able to distill and communicate complex ideas clearly
Strong people management and leadership skills
The ability to clearly, accurately, thoroughly, and compellingly communicate important clinical details to diverse non-clinical audiences
Strong prioritization, time management, and organizational skills
Genuine enthusiasm for learning, teamwork, and collaboration
You have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions, and consistently integrate your deep understanding of key racial equity concepts into work projects