Supervisor, Pharmacy Tech

Job Responsibilities:

• A Pharmacy Technician Supervisor must be able to perform all functions of an Order Entry/CSR Technician in addition to their own duties and responsibilities
• Assists the Pharmacy Technician/CS Manager in the supervision of all Order Entry Technicians
• The training (including phone call monitoring) of all Order Entry/CSR Technicians, including new hires
• Will act as the first responder to a non-clinical situation in the event an Order Entry/CSR Technician cannot assist a caller
  • as well as a policy/procedural question posed by Order Entry Technicians
• Is responsible to monitor the flow of orders to and from the Customer Service Department, including the actual handing out of orders to Order Entry/CSR Technicians when deemed necessary

• Read and interpret documents such as safety rules, operating/ maintenance instructions, and procedure manuals
• Calculate the number of doses required based on the daily frequency of an order, refills when partial monthly quantity ordered, etc.
• Convert from the metric to apothecary system
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees in accordance to approved procedures
• Follows safety and security guidelines and related laws and regulations
• Provides correct pharmacy information to customers or refers them to the Pharmacist or Management when unable to do so
• Handles customer orders, records, and prescriptions in a timely manner
• Documents customer complaints and problems with products, services, or deliveries in a timely, appropriate manner
• Uses Pharmacy equipment in a safe and correct way
• Uses policies, procedures, and/or guides to make good choices
• Uses data and facts in order to make day-to-day decisions and involves others as needed
• Recognizes what might be a problem and informs those who can correct it
• Shows care and concern when speaking with customers
• Ask questions in order to understand and meet customer needs
• Uses policies and information in order to exceed customer expectations
• Ensures work is done correctly
• Works on top priorities first
• Makes a consistent effort to get results
• Meets deadlines
• Takes action to solve problems so work can be completed in a timely manner
• Accepts responsibility and meets expectations for own work
• Follows company policies and procedures
• Shows integrity and ethical behavior in all work situations
• Reports ethical and compliance issues promptly
• Adapts to changing work demands
• Stays focused on own work when faced with change or difficulties
• Stays open and learns from assignments and feedback
• Demonstrates ability to work in different areas of responsibilities