Pharmacy Technician – Bilingual Spanish

Shields Health Solutions is the first and largest hospital owned specialty pharmacy integrator.

We help health systems create and accelerate specialty pharmacies blending science, care, and compassion with bottom line.

Together with our 40+ national health system partners, we have the expertise and capabilities to make specialty pharmacy easy for both partners and patients.

Shields provides the fastest, lowest-risk model for health systems to eliminate financial, execution and organizational risks.

Job Purpose:

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.

This role will be responsible for some or all of the below types of activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy; inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Job Duties:
Proactively coordinate medication refills including data entry and pharmacy claim adjudicationMake outbound patient refill phone calls and complete the patient refill request.Answer, resolve and triage inbound inquiries.Clarify prescription orders with pharmacist and/or clinician as appropriate;Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;Manage, organize, and update relevant data using database applications.Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;Identify trends, resolves problems; recommend improvements; implement change;Actively participate in process improvement initiatives;Act as a value-added business partner to stakeholders throughout the organization;Protect organization’s value by keeping information confidential;Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizationsFlexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am ESTOther duties and/or responsibilities may apply
Specific Skills/Qualifications:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered within the state of residence and certified as a PTCB or ExCPT.

Should additional state licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.

Continued employment is contingent upon meeting these requirements.

Experience / Education:
Required 1+ years, as a Pharmacy TechnicianRequired Education: High school diploma or GEDBilingual (English & Spanish), preferred
Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data