Patient Care Coordinator – Castle Pines

Castle Pines Family Practice and Urgent Care is looking for a Patient Care Coordinator (Medical Front Office) to join the team! Castle Pines is a member of the OnPoint Medical Group network of clinics.

Responsible to greet patients, activate patient files, and move patients through a pre-determined protocol, on a walk-in basis, at an OnPoint Medical Group Urgent Care clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING
The following statements are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time.

1. Responsible for greeting incoming patients in a friendly and professional manner and completing the check in procedures by following the established guidelines.
2. Responsible for all answering incoming calls in a friendly and professional manner and routing to the appropriate party.
3. Completes administrative duties that ensure the patient’s visit is smooth, billing can be processed in a timely manner, and front office remains clutter free and organized. This includes collecting co-pays, deductibles, coinsurance and making collection calls on the balances.
4. Responsible for completing scanning all paperwork and balancing TOS (Time of Service) collections by the end of the business day.
5. Attend meetings trainings as requested. In person and online training will be required.
6. Follows all OSHA, HIPAA standards, policies and procedures
7. Performs duties to achieve or exceed established service standards.
8. Punctual and regular attendance is an essential responsibility at OMG.
9. Ability to follow instructions and respond to management direction.
10. Ability to work in a group but complete assigned tasks individually.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience
• High School Diploma or High School Equivalency
• Strong computer skills required

Preferred Education/Experience
• Some college – medical, business, accounting focus
• Current CPR card
• 1-2 years of experience in a business office or clinical environment
• Bilingual
• EMR experience preferred-Athenahealth practice management system

CUSTOMER SERVICE EXCELLENCE
• Provide customer service in accordance to clinic mission
• Demonstrate ability to be courteous and respectful when interacting with patients and family members
• Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements
• Enact proper chain of command for patient complaints

LANGUAGE SKILLS
• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public

MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY
• Ability to define problems, collect data, establish facts, and draw valid conclusions

APTITUDES AND TEMPERAMENTS REQUIRED
• Must have a high level of energy with the ability to adjust to any justifiable pace.
• Make decisions based more on fact than feeling
• Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
• Ability to establish and maintain effective working relationships with patients, their families and staff members

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities

JOB ELEMENTS/WORKING CONDITIONS
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to walk; stand; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

OnPoint Medical Group is an EEO Employer.

PI127185298