Nurse Navigator – Endocrinology

Position Summary

Under general administrative direction, coordinates referrals from health care facilities and individual providers; provides a significant level of patient education related to illness and planned management and treatment.  The Navigator will act as the community liaison for support programming to ensure that the patients are aware of different services offered. The Nurse Navigator will be the point of contact for Division of Endocrinology MFA and GWUH. In addition, the Nurse Navigator provides in clinic support to providers.

Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Liaison for endocrinology patients requiring coordination of care and support.

• Manage all clinical issues; urgent tasks, prescription pre-authorizations and refills, appointments

• Coordinate and manage all dynamic testing and procedure referrals to include patient preparation and education.

• Follow up with patient on testing and procedure results in coordination with providers.

• Provide appropriate clinical support, counseling, and education.  Alerts provider to urgent situations that cannot wait until scheduled follow up.

• Prepares Clinic prep notes for new patient and returning patient which includes scanning notes/imaging, contacting referring physicians or imaging group, and contacting patients on any issues on items needed for visit.

• Prepares records needed and reconciled for future appointments. 

• Assist providers in addressing insufficiencies in care provision by coordinating follow up, orders, and referrals.

• Participates in quality improvement, patient safety and patient experience initiatives

• Measures and tracks departmental progress in meeting quality, safety and patient experience goals. 

Diabetes

• Keep up-to-date records/data for program and patients within MFA and GWUH.

• Identify and coordinate health maintenance issues

• Assist with ensuring all CGM and insulin pump data is available before in-persona and telemedicine visits.

• Assist in appropriate referral to CDE or nutritionist

• Assist in appropriate referral for pregnant diabetics (GDM) between OB service and Endocrine (CDE or physician)

  Clinical Support

• Assists providers with dynamic testing and procedure (thyroid biopsy) visits to include room setup, bedside assistance, patient education and follow up needs.

• Ensures medication, allergy and problem list reconciliation is completed for all patients.

• Ensures quality metrics are met for each patient.

• Works with support staff to ensure rooming and provider readiness of patient

• Coordinates patient discharge needs including follow up clinic appointments

• Develops training and education for the Medical Assistants related to endocrinology patient populations.

Qualifications

Education

• Bachelor in Nursing.  Current D.C. Licensure as a registered nurse or evidence of application for licensure in D.C.

Experience     

• Two years of experience as a registered nurse is required.
• Experience in public health or health/patient education preferred. 
• Experience in Endocrinology a plus.