Mental Health Program Manager

AMFM HEALTHCARE is seeking a Mental Health Program Manager, the ideal fit for this position is someone with a passion for helping clients heal who are undergoing acute mental health crises and who want to leverage their high energy and dynamic skillsets in a challenging yet extremely rewarding work environment for Southern California’s largest Residential Community Care Licensed organization – A Mission for Michael.

JOB DESCRIPTION:

The Program Manager is the first point of contact for all Program Staff and their primary responsibility is to ensure the continued smooth operation of the constituent parts of the program as it relates to house operations, program policies and procedures, client control and supervision, compliance activities, as well as accounting for the proper training of staff in regards to their duties at the residences and other applicable sites. They are also the primary point of contact for direct care staff and serve a major functionary of performing payroll and time management functions, compliance activities directly related to Program Operations, and basic Human Resources functions.

QUALIFICATIONS:

• Minimum of an Associates degree required, Bachelors preferred. Bachelor’s degrees in an applicable field are a plus.
• High degree of proficiency with an array of basic technology platforms, including Google Workspace (Docs, Sheets, Slides, Calendar,) Adobe Acrobat, Microsoft Office.
• Familiarity with ADP Workforce Now and/or BestNotes CRM/EHR a plus.
• Possess valid driver’s license that meets our insurance carriers requirements.
• CPR/First Aid Certification
• Current T.B. clearance
• Physical Requirements: Ability to lift 20 lbs.
• Must be able to pass a federal DOJ background check (livescan.)
• Knowledge of CA DHCS or CA DSS licensing and/or Joint Commission behavioral healthcare standards a plus.

RESPONSIBILITIES:

• The Program Manager will be responsible for all the following, and additional duties may be removed or assigned as needed. These include but are limited to:
• Effectively schedule up to 25 staff on 24 hour shift schedules. Able to adapt to various employees’ schedules and arrange for reliable coverage at all times.
• Proficiently navigate our Time Management system for payroll, approving/denying staff overtime, managing the timecards of supervisees, and minimizing the organizations payroll liability through efficient monitoring.
• Strong grasp of the fundamentals of the A Mission for Michael Program. Able to execute the mission statement of the organization.
• Ensure the delivery of quality group facilitation by the program staff.
• Strong skills in conflict resolution between clients, high proficiency in the ability to ACA block, deescalate tense situations, and awareness/sensitivity to clients that are at times actively psychotic.
• Train new program staff and orient them towards their required duties, such as ensuring that information in passdown’s and communication from the house are accurate and provide a reliable account of the activities occurring therein.
• Conduct Safety Surveillance Tours of the houses, monitor the status of each house’s Infection Control practices, and conduct regular inspection of the premises at your designated sites.
• Manage the logistical needs of your cohort, ensuring all clients get to appointments on time, that drives are scheduled, and act as the primary point of contact between your cohort and the organization as a whole.
• Participation and collaboration in leadership meetings among other house cohorts and division quality management related projects.
• Collaborate with the Compliance Department in order to provide them various documentation and information needed to maintain CCL Licensure.