Medical Equipment Market Manager (Sales and Operations)

OVERVIEW Rotech Healthcare Inc.

is still hiring to help serve our patients during this time of the COVID 19 As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees.

PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures: We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.

We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.

We have enhanced cleaning procedures for all of our equipment.

We are communicating frequently with our employees regarding the latest guidance from the CDC.

Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination.

JOB INFORMATION Summary We are seeking a dedicated Location Manager – Market Operations Manager .

In this position you are responsible for the day-to-day management of a team of customer service representatives (CSR).

This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities Accountable for the financial and operational performance of the CSR team in multiple locations Assures competencies are completed prior to staff doing tasks independently where required per policy Assures weekly update of open ticket and setup reports Available for on-call assignments as needed Communicates company and team policies and announcements on a timely basis to location employees Conducts weekly reviews with staff to provide performance feedback and coaching Creates, maintains and manages to standard business processes and communicates progress, problems and plans with area managers, sales staff and senior level management Develops a customer service team including CSRs, Sales Reps and when needed CSR Supervisors Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Ensures that all employees are building relationships with patients and referral sources and that they complete their daily tasks in an accurate and timely manner and reach daily/weekly productivity expectations Fulfill duties and responsibilities of other team personnel during their scheduled and unscheduled time off Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates Keeps supervisors abreast of important location issues or concerns Maintains a high level of satisfaction with patients, referral sources and location employees Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures Manages billing; ensures that all required documentation required for setups processed by team are obtained prior to setup Monitors and acts on the team’s growth plan in order to achieve or exceed the location’s budgeted goals Runs morning meetings and weekly team meetings systematically and reviews action items from meetings on a regular basis Works with sales representatives to develop and maintain key referral sources Performs other duties as assigned Job Requirements: Employment is contingent on Background investigation (company-wide) Drug screen ( when applicable for the position ) Valid driver’s license in state of residence with a clean driving record ( when applicable for the position ) Education and/or Experience Bachelor’s degree in business or related degree; or equivalent combination of education and experience in HME, home health industry, or business preferred Knowledge of durable medical equipment or home medical equipment Three years supervisory experience preferred Three years’ experience in home health industry Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interprets a variety of instructions in a variety of communication mediums Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Understanding of accounting and business management Physical Demands Lift and carry up to 10 pounds Requires close vision to small print on computer and or paperwork Requires sitting, walking, standing, talking or listening Machines, Equipment and Technical Abilities Email transmission, communication and management tools Internet navigation, research and proficiency Microsoft applications including but not limited to Word, Excel, etc.

Office equipment; fax machine, copier, printer, phone and computer Type on a computer and or a tablet ROTECH INFORMATION Benefits 401k Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off and Paid Holidays Bonus and Incentive Opportunities (Non-Exempt and Exempt) Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) Make the Right Move, Create your Profile and Submit your Resume TODAY The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

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We appreciate your interest in Rotech Healthcare Inc.

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Rotech Healthcare Inc.

recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Rotech Healthcare Inc.

is a DRUG FREE WORKPLACE