CVS Health: Customer Analytics Specialist

Plan Sponsor Insights (PSI) is searching for an experienced customer-facing analyst that uses data from various sources to understand a customer’s health plan performance, how programs and strategies have influenced that performance, and ultimately provide solutions and strategies to the customer in a consultative manner.The primary responsibility within this position is to interpret, analyze and provide strategies related to the overall plan results for a customer. Results may include things such as medical cost, pharmacy cost, clinical programs, population health and disability. This role will require creating reports or presentations as necessary and the analyst will need to be able to articulate results to a wide range of audiences including customers and consultants and must be able to present complex information in a compelling format and manner. The individual in this position may conduct weekly and monthly analytic reviews with a cross functional team and must be able to meet multiple deadlines in a fast-paced environment.Required QualificationsThe ideal candidate will have a thorough understanding of the healthcare industry including benefit plans, medical management programs, population health and incentive strategies. The candidate must have strong technical and communication skills and be able to work in a fast-paced environment and handle multiple priorities. They must maintain up-to-date knowledge of external/industry trends.Qualifications required are:Strong communication skills. Able to articulate (verbally and written) complex business results, issues and strategies in a clear, concise and confident manner to all levels and positions of an organization (internal and external).Business/Industry Knowledge: Minimum of 7-10 years of industry experience interpreting/analyzing all aspects of a customer’s experience (financial results, medical management results, population health, the effectiveness of incentive/wellness strategies, etc.). Experience must include using data across the spectrum of a customer’s products/results to tell the ‘story’, connect the dots between various strategies and results and ultimately identify, value and communicate areas of opportunity.Must have strong knowledge of claim coding (CPT/DRG, etc.), provider networks, benefit designs, healthcare products/funding, medical management programs and financial acumen.Relationship management: Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.Strategic Thinking: Must have demonstrated ability to think strategically in an independent manner and ‘out of the box’ versus accepting the status quo.Technical Skills: Must possess strong technical skills in Microsoft Office Applications (Excel, Access, Word, PowerPoint) as well as experience using analytic/reporting applications.COVID-19 Vaccination RequirementCVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.Preferred QualificationsSASSQLEducationCollege degree or equivalent experience