Clinic Manager – Wasilla

EOE Statement OrthoAlaska, LLC (OPA Division) complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

OPA is proud to provide equal employment opportunities to all employees and applicants.

Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Description

Job Supervisory Responsibilities:

Direct oversight of Wasilla Clinic Operations Staff

General Summary:

The Clinic Manager directs the business, technical, and clinical support activities of a multi-specialty medical clinic.

The Manager works closely with the clinic’s Physicians, Chief Operating Officer and team leads to establish and maintain safe, efficient, patient-centered processes and workflows.

Functional areas include Orthopedics, Physiatry, Rheumatology and the Walk-in clinic.

The Manager ensures optimal daily patient flow and allocation of resources to meet demands for services with available staff, and facilitates communication and collaboration with staff, providers, and other departments to problem solve and/or manage projects.

The manager oversees onboarding of new hires and ensures proper training occurs at all clinical levels.

The manager fills in for appropriate clinical positions as needed to maintain clinic patient flow.

Essential Functions:

• Planning and Coordination of Services: Services are planned, coordinated and delivered with the patients’ needs as the primary focus.

  Ensures patient access through provider schedule management and patient flow coordination.

  Monitors the delivery of services to ensure compliance with all regulatory agencies, as well as OPA policy.

  Assists with analysis of monthly and annual data from various sources (quality and customer satisfaction surveys).

  Implements plans to address areas needing attention.

• Communication: Listens to and attempts to resolve multifaceted concerns of patients, families, employees and physicians/providers as needed.

  Written and verbal communications are accurately delivered in a timely, clear and respectful manner.

  Appropriately communicates with staff regarding expectations, operations, work methods and changes.

  Uses interpersonal skills to give constructive feedback/criticism in a nonjudgmental, positive and confidential manner.

  Ensures each functional area conducts a monthly staff meeting.

• Process Improvement: Process improvement (PI) is provided through services which reflect understanding and attempt to meet patient/customer needs and expectations.

  Promotes cost effectiveness through identification and implementation of cost saving measures where practical, while maintaining quality.

  Researches and presents ideas and/or information to enhance clinic operations.

• Safety: Promotes a clean, safe work environment and ensures staff receive training in the use of Personal Protective Equipment (PPE).

  Reports any unsafe work conditions or occurrences through the appropriate channels.

  Enforces Infection Prevention, Safe Patient Handling and other safety-related standards and policies to minimize risk of harm to patients and staff.

  Ensures proper and safe handling and disposal of all hazardous materials.

• Staffing/Selection: Participates with HR in the recruitment, interviewing, selection, training and evaluation of providers and clinic leaders.

  Assesses educational needs of staff and develops or provides educational resources to meet those needs.

  Establishes and maintains work schedules to ensure adequate clinic coverage.

  Responds to daily staffing needs/adjustments as needed.

  Monitors staff turnover and evaluates controllable factors/causes which influence/impact employee separations.

• Personnel Management: Acts as a role model for staff; determines appropriate staffing levels/requirements as well as experience/skills/qualifications needed; manages and motivates employee relations/behaviors/performance by inspiring through coaching, feedback, evaluation, recognition, staff meetings; conducts performance appraisals of employees; and disciplines staff as needed.
• Productivity: Monitors quantity and quality of daily work output and implements low census staffing adjustments as needed.

  Manages productivity of providers and physicians in conjunction with the Chief Operating Officer.

• Customer Service: Promotes a culture of service excellence within the department by putting courtesy before efficiency.

  Ensures that employees understand customer service departmental goals, expectations and the connection between customer experience and loyalty.

  Continually seeks avenues to provide enhanced customer service and achieve greater efficiency within the department.

• Compliance: Demonstrates knowledge of applicable statutory, regulatory and administrative requirements relative to the clinic’s operation/accreditation and is accountable for compliance.
• Professional Development: Participates in other healthcare and clinic professional organizations, and networks with other clinic managers as possible.

  Supports improvement and innovation in the work place.

• Performs other duties as assigned.

Skills/Knowledge/Abilities:

• • Thorough knowledge of clinic operations, best practices and standards.
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

    Must be able to work in a stressful environment and take appropriate action.

  • Demonstrates ability to accomplish the delivery of safe and efficient services including knowledge of the business, financial, and regulatory requirements.
  • Demonstrates ability to effectively manage personnel including creative staffing solutions, proactive performance management, strong communication, team-building, and conflict resolution.
  • Positive and effective interpersonal and communication skills with colleagues, patients, families, and providers; ability to share information and resolve conflict in a calm, productive, professional manner
  • Promote/develop/deliver excellent customer service to both internal (patients, physician and staff) and external customers (visitors and vendors).
  • Adaptability is essential to manage the needs of a department with unpredictable volume and limited staff.
  • Demonstrate attention to detail and maintain a high degree of accuracy; risk of error could result in significant harm or loss.
  • Excellent organizational and multi-tasking skills with ability to anticipate tasks and prioritize assignments.
  • Ability to clearly delegate daily work assignments and special projects as appropriate.
  • Experience with using everyday electronic tools (e.g., email, data retrieval, voicemail, fax machine, copier and internet/intranet) as well as ability to effectively utilize an Electronic Medical Record.
  • Proficiency with basic computer programs including Microsoft Word and Excel, and good typing skills.
  • Ability to read, write, speak and understand English.

Position Requirements

Qualification

Education:Registered Nurse

Experience: 5 years clinical experience, preferred leadership experience

Competencies/Knowledge, Skills and Abilities

• Ability to effectively motivate and lead others.

• Self-motivated & directed about an increasing level of understanding and knowledge.

• Ability to handle multiple tasks/projects and meets objectives and deadlines.

• Effective oral and written professional communication skills.

• Ability to always demonstrate ethical and professional behaviors.

• Ability to maintain patient confidentiality and privacy.

• Ability to comply with all HIPAA requirements.

• Ability to use initiative and independent judgment.

• Ability to work independently.

• Excellent interpersonal skills with the ability to interact effectively with patients,

families, healthcare professionals and external vendors.

• Capable of wearing lead aprons for extended periods of time.

Physical Demands.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms.

The employee is frequently required to sit for lengthy time periods, use a keyboard, use a telephone and other office equipment, climb stairs multiple times a day, communicate in both oral and written forms, and talk or hear.

The employee is occasionally required to stand, walk, and climb or balance.

Lifting and transfer patients weighing greater than 50 pounds is occasionally required.

Work Environment.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Position Type/Expected Hours of Work.

This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m.

to 5:00 p.m.

or other approved hours between 7 a.m.

and 6 p.m.

Occasional extended work hours may be required as business needs demand.

AAP/EEO Statement.

OrthoAlaska, LLC is an equal opportunity employer.

Other Duties.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Full-Time/Part-Time Full-Time

Shift Days

Position Clinic Manager
– Wasilla

Exempt/Non-Exempt Non-Exempt

Location OPA Wasilla Clinic

About the Organization The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care.

Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience.

Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, physical therapy, athletic training, and close affiliation with Alpine Surgery Center and Alpenglow Short-Stay Assisted Living Facility, all on-site at our Anchorage location.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service.

We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as vacation and personal leave.

This position is currently accepting applications.

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