Carestream Health: Us&C Order Installation Coordinator

Date: Feb 8, 2022Location: Rochester, NY, USCompany: Carestream HealthCarestream Health Inc.Innovation that sparks imagination.

Continue on to your next challenge with us.Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network.

Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact.

Join our global team of 4,000+ professionals!Position Summary:Objective/Summary: Take ownership of customer orders once entered to ensure project is moving and on target to meet customer expectations.

This includes scheduling of installations, applicable training, warranty entitlement and timely invoicing for Dealer, Direct and Government OrdersPosition Responsibilities:Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc.Communicate to internal and external stake holder’s necessary information, RDDs, changes to plan, updatesSet up install base required for input of FE feedback, technical support, warranty entitlement.Process invoice using proper revenue recognition guidelines when order shipsWork within multiple IT systems for order creation, scheduling, and equipment entitlement (SAP, C4C)Investigate issues, concerns or questions and provide a timely responseProcess trade in credits and returnsStriving for Perfect Order FulfilmentScheduling of demos equipment/rotation as neededCompensation for this role is between $50,000-$60,000.

with a 4% bonus potentialRequired Skills & Education:Strong attention to detailExceptional written and verbal communicationAbility to professionally interact at multiple levels/departments within Carestream and external organizations.Closely monitor customer orders to ensure projects stay on time, completes the various follow-up items required and resolve any issues that may arise to ensure customer satisfaction.Ability to recognize and rearrange priorities as necessary during high peak volume periodsResolve customer issues and ensure that root causes are rectified by recommending corrective measures.Ensure all customer adjustments meet standard operating procedures as well as financial standardsDemonstrate a sense of urgency and commitment to maintaining high-level of customer satisfaction.Build and foster strong relationships with Carestream customers.

Proactively work with customers to prevent problems before they occurManage stress and emotional levels for customers and internal team in difficult situations.

Calmly handle customer escalations within established guidelinesUnderstand model and enforce all company policiesAbility to successfully multi-task (multiple orders in process at different stages at all times, lots of starts and stops for each order so need to be able to keep track of status of all orders)Strong organizational skillsCustomer focusedResponsivePassionate: strong will for meeting BPs (business partners) needsAgile enough to handle multiple prioritiesInterfacesChannel Partners – all levelsEnd Users – all levelsBusiness Operations Center (BOC)Planners / ManufacturingShippingDirect AEsProject ManagersAreas Vice PresidentProduct Line ManagersContractsService (billing, inside sales, technical support)Desired Skills:Experience is customer support involved in scheduling, inventory and customer escalation..Work Environment:Office Hybrid or RemotePhysical Requirements:Carestream is an Equal Opportunity EmployerCarestream is an equal opportunity organization.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.Applying for a job with CarestreamAll Carestream employees must complete the on-line application process.

Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities.Requisition ID: 2233Nearest Major Market: Rochester