Sales Contact Center Government- Inbound Sales Representative

The Sales Contact Center (SCC) Inbound Sales Representative works on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers.

The Inbound Sales Representatives primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDWs new and existing customers.Key Areas of ResponsibilityProvide sales and service to new and existing customers through inbound phone calls and processing inbound web ordersMeet or exceed assigned sales quotas and ensure other performance goals are metSell additional services or products by recognizing opportunities to upsell solutionsProactively manage personal quote pipeline to ensure CDW gains every possible sales opportunityProactively call out to customers when needed for service related mattersActs as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programsDemonstrate ability to close sales and overcome customer objectionsMaintain CDWs values and Philosophies of SuccessRequired SkillsPossesses excellent verbal communication skills
– vocabulary and articulationBasic computer skills
– experience with Microsoft preferredDemonstrable organizational and time management skills
– ability to multi-task in an ever-changing environmentAbility to achieve success individually and as part of a team in a highly structured and regulated work environmentPersistence combined with a positive attitude and approach to work and others
– self-motivating work styleAbility to solve problems and resolve conflict directly in multiple communication channelsMature, positive and collaborative interpersonal skillsMinimum QualificationsHigh School diploma or equivalent1 year of call center experience1 year of sales experienceOther Required QualificationsStrong interest in salesMust be able to work independently and in a team-oriented environmentProven ability to multitask and balance multiple priorities in an ever-changing environmentProven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.Strong organization skillsCOVID-19 Update:CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.

Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.