Core Service Lead ITIAIM PMII (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Core & Access Service Owner/Lead to support the National Security Sector. The Core & Access Service Owner/Lead is responsible for managing a network service area through all phases of an ITIL maturity lifecycle. The Service Owner will lead a matrixed team which will include all elements of the AT&T Program. This includes engineering design, operations, security, and financial functional groups.

Description of Job Duties/Responsibilities:  

• Ensure focus assurance on service to ensure that operational performance levels are within the constraints of Service Level Agreements (SLAs), contract administrative requirements and financial constraints.
• The Service Owner/Lead is the focal point on service planning and performance coordination with other customer enterprise IT service providers and with the appropriate Government stakeholders to determine service specific changes needed throughout the life of the Service and communicate plans and results. 
• Expertise within a defined service area is desired. Such expertise would include network engineering, network security or network monitoring. Experience with ITIL, service or product management is desired. 

Required Clearance: TS/SCI with the ability to obtain/maintain a Polygraph. (#ts/sci) (#polygraph)

Required Qualifications:  Candidate must have a master’s degree and 10 years of relevant work experience.

Ready to join our team? Apply today!